Product Guides

Call Center Campaign

• Create a Call Center campaign
• Understand your Call Center campaign statistics
• Smart Call Recording set up in Call Center Campaigns
• Smart Recording and Call Intelligence
• How to create a Call Center campaign?
• Call Center Campaign overview

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Peer to Peer Texting Campaign

• Setup a Peer-to-Peer (P2P) Texting Campaign
• Peer-to-Peer Texting Campaign for Agents
• Enable AI capabilities in Peer-to-Peer Texting using Elevate
• Calling in Peer to Peer Texting Campaigns
• Reply Mode for P2P Texting Campaigns
• Broadcast mode for Peer-to-Peer Texting Campaigns

See all 15 articles

Text Broadcasting Campaign

• Set Up a Text Broadcast (SMS Blast) campaign
• How to rent a Number For SMS Campaign?
• Message Length and Segments
• Text Broadcast Overview
• SMS Error Codes
• SMS Reports and Campaign Results

See all 7 articles

Voice Broadcast Campaign

• Set up a Voice Broadcast campaign
• Compliance requirements for business and commercial Voice Broadcasts
• Voice Broadcasting Campaign Overview Statistics
• Voice broadcast Reports
• How to setup Voice Broadcast & Call Center Campaign with Dynamic Caller ID?
• Call hangup causes for Voice and Call Center Campaigns

Agent Sharing

• Agent Sharing: One Agent, Multiple Organizations
• Agent Sharing as an Agent

Agent Quality & Coaching

• What Is Agent Quality?
• Onboarding Coaching: Getting Agents Ready for Live Calls
• Agent Guide: Completing Onboarding Coaching

Segments

• Introduction: Segments in CallHub
• Recurring Campaigns using Segments
• Recurrences in Reports

Text to Donate Campaign

• What is Text to Donate?
• Set Up a Text to Donate Campaign
• FAQs: Text to Donate Campaign

Inbound Calling

• How to set up Inbound calls for Call Center Campaigns?
• How to setup a greeting and hold music for incoming calls on Call Center campaign?
• How will the agents/volunteers know if it is an incoming call?
• What happens when a contact calls back on my number?
• Stats and Campaign Results for Inbound Calls on Call Center Campaigns

Reporting On CallHub

• Unified Goals Dashboard
• Optimizing Campaign Reporting with Metabase on CallHub
• Analyzing Call Center Campaign Performance with Metabase on CallHub
• Call Center Campaigns - Call Details
• Tracking Agent Performance in Call Center Campaigns with Metabase

RCS - Rich Communication Services

• Rich Communication Services(RCS) - Introduction
• RCS v/s SMS, and MMS: A Brief Comparison of Messaging Technologies

Contact to Agent assignment in P2P and CC campaigns

• Enhancing Outreach: Assigning Agents to Specific Contacts for Consistent Engagement
• How to set up contact to agent mapping on CallHub?
• FAQs: Contact to Agent mapping in P2P and CC campaigns

Relational Organizing

• Relational Organizing - A Brief Introduction
• How to set up a Relational Organizing Campaign?
• Relational Organizing Campaign as an agent
• Relational Organizing Campaign Overview Statistics
• Relational Organizing - FAQs

Smart Insights - AI

• What are Smart Insights for Call Center campaigns?
• How to use Smart Insights in a Call Center campaign?
• How can I generate a report of the Smart Insights analysis for my campaign?

MMS

• A Simple Guide to Using MMS in CallHub
• Do you have MMS feature?
• SMS vs MMS what is the difference?
• MMS broadcast
• Supported File Types and Size Limits for MMS

Text to Join Campaigns

• How to set up a Text to Join Campaign?
• How to collect data for your integration via Text to Join Campaigns?

Contacts and Contact Lists

• Guide to Updating Data Fields for Existing Contacts in CallHub.
• Deleting Contacts and Contact Lists
• How to create a contact list for Calling or SMS campaign?
• Import contacts to CallHub
• Add and delete contacts from a running campaign
• Create a contact list of Pending contacts

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Analytics - Leaderboard

• Overview and Goals
• Call Center and Voice Broadcast Reach - Analytics
• Compare Agents, Agent Recruitment and Agent Activity - Leaderboard

AMD: Answering Machine Detection

• How to use Answering Machine Detection?

User-roles

• Add user roles (Sub-Admin or Collaborator) to your CallHub account
• Collaborator View for CallHub accounts

Shortcodes

• What is shortcode?
• CTIA Audit

URL Short links

• URL Short links and Click-through tracking Reports
• What is Click-through rate(CTR) and how to enable Click-through tracking on CallHub?
• What is a URL Short link and how to use URL Short links on CallHub?

Dedicated Shortcodes

• Where can I check the status of my shortcode application?
• What if I want to cancel my shortcode application or the application is rejected?
• When will my shortcode application be submitted to the carriers?
• Dedicated Shortcodes & how to apply for a Dedicated Shortcode?

Workflows

• Workflows in CallHub. A brief overview.
• How to setup a Workflow on CallHub?
• A sample workflow on CallHub. Explained.
• What are the available Triggers, Conditions, and Actions available in Workflow 2.0?
• What are the available Conditions on Workflow 2.0?
• What are the available use cases for Workflow 2.0?

See all 11 articles

Email Campaigns

• How to setup an Email Campaign on CallHub?
• What are DKIM and Return Path records? Why do I need them?
• How to set up a DKIM and Return Path record for my email domain?
• Setting up a Sender domain and profile for your Email Campaign.

Referrals

• Referral Process Simplified
• How does the referral program work? What benefits do I get from a successful referral?
• Am I eligible for a referral? How can I refer someone to CallHub?