Product Guides

Workflows

• Webhooks in CallHub workflows
• Workflows in CallHub. A brief overview.
• What are the available Triggers, Conditions, and Actions on Workflows?
• How to setup a Workflow on CallHub?
• A sample workflow on CallHub. Explained.

Branching Scripts

• Branching Scripts on the CallHub Mobile App
• Linear Scripts v/s Branching Scripts
• How will agents use Branching Scripts during a call?
• How to setup Branching Scripts in a Call Center Campaign?

Analytics - Leaderboard

• Text Broadcast and Peer to Peer Texting Reach - Analytics
• Call Center and Voice Broadcast Reach - Analytics
• Compare Agents, Agent Recruitment and Agent Activity - Leaderboard
• Overview and Goals

Email Campaigns

• Setting up a Sender domain and profile for your Email Campaign.
• What are DKIM and Return Path records? Why do I need them?
• How to setup an Email Campaign on CallHub?
• How to set up a DKIM and Return Path record for my email domain?

SHAKEN/STIR

• My STIR/SHAKEN registration failed. What are the next steps?
• CNAM for Caller IDs
• How to enable SHAKEN/STIR on CallHub?
• What are the different attestation levels for SHAKEN/STIR?
• What is SHAKEN/STIR? Why is it required?

URL Short links

• URL Short links and Click-through tracking Reports
• What is Click-through rate(CTR) and how to enable Click-through tracking on CallHub?
• What is a URL Short link and how to use URL Short links on CallHub?

Referrals

• Referral Process Simplified
• Can I get a refund of the referral credits?
• Why is my referral invalid?
• How does the referral program work? What benefits do I get from a successful referral?
• Am I eligible for a referral? How can I refer someone to CallHub?

Dedicated Shortcodes

• Where can I check the status of my shortcode application?
• What if I want to cancel my shortcode application or the application is rejected?
• When will my shortcode application be submitted to the carriers?
• Dedicated Shortcodes & how to apply for a Dedicated Shortcode?

Contacts and Phonebooks

• Create a phonebook of Pending contacts
• How can I call contacts based on their timezone?
• How to Delete contacts in Bulk using CSV file?
• Export and Delete contacts
• How To - Contacts
• How to analyze phonebooks?

See all 12 articles

MMS

• MMS broadcast
• Do you have MMS feature?
• Supported File Types and Size Limits for MMS
• SMS vs MMS what is the difference?

User-roles

• Collaborator View for CallHub accounts
• What are user-roles and how to add user-roles in CallHub?

AMD: Answering Machine Detection

• Do you have Answering Machine Detection feature?
• How to use Answering Machine Detection?
• Am I charged for using AMD?

Peer to Peer Texting Campaign

• Multiple Carriers for Texting - Rented numbers
• Best Practices for Reducing the messaging opt-out(s)
• Best Practices for Reducing the message error rate
• Contact assignment in Peer to Peer Texting campaigns.
• How to set up a Peer to Peer Texting campaign?
• Peer to Peer texting campaign as an agent

See all 12 articles

Text to Join Campaigns

• Text to Join Campaign
• How to collect data for your integration via Text to Join Campaigns?

Text Broadcasting Campaign

• Text Broadcast Reports
• How Text campaign is charged?
• Ensure high SMS delivery rates with these simple steps
• How to set up a Text Broadcasting Campaign?
• CallHub Texting Message Statuses
• Message Length and Segments

See all 9 articles

Voice Broadcast Campaign

• How to setup Voice Broadcast & Call Center Campaign with Dynamic Caller ID?
• Call hangup causes for Voice and Call Center Campaigns
• How to Set Up A Voice Broadcasting Campaign?
• Voice Broadcasting Campaign Overview Statistics
• For some people, answering machine message gets truncated. Why?
• Voice broadcast Reports

See all 7 articles

Call Center Campaign

• Disposition based Tagging
• Dispositions in Call Center campaigns
• How to create a Patch-through calling campaign?
• How do retries work?
• Devices supported on CallHub
• TCPA Dialer

See all 37 articles

Shortcodes

• I have a live Text Broadcast/Text to Join campaign that is using a shared shortcode. What should I do?
• Will I get a refund if I cancel my shared shortcode application or delete an existing keyword?
• What is shortcode?
• How to rent Shared Shortcodes and Keywords
• CTIA Audit