Product Guides

Call Center Campaign

• Inbox for Call Center Campaigns
• Suppression Lists for Call Center campaigns
• Proactive number swapping series using Spam Label Shield
• Questions names for Scripts in a Call Center campaign
• Live Edit of Scripts in a Call Center campaign
• Proactive Number Rotation for Dynamic Caller IDs

See all 51 articles

Inbound Calling

• Stats and Campaign Results for Inbound Calls on Call Center Campaigns
• How to setup a greeting and hold music for incoming calls on Call Center campaign?
• How will the agents/volunteers know if it is an incoming call?
• What happens when a contact calls back on my number?
• How to set up Inbound calls for Call Center Campaigns?

Voice Broadcast Campaign

• How to set up a Voice Broadcasting Campaign?
• Voice Broadcasting Campaign Overview Statistics
• Voice broadcast Reports
• For some people, answering machine message gets truncated. Why?
• How can I call a contact based on their Time Zone?
• How to setup Voice Broadcast & Call Center Campaign with Dynamic Caller ID?

See all 7 articles

RCS - Rich Communication Services

• Rich Communication Services(RCS) - Introduction
• RCS v/s SMS, and MMS: A Brief Comparison of Messaging Technologies

Metabase - Reporting

• Optimizing Campaign Reporting with Metabase on CallHub
• Analyzing Call Center Campaign Performance with Metabase on CallHub
• Tracking Agent Performance in Call Center Campaigns with Metabase
• Important Definitions for calculating data metrics on Metabase

Relational Organizing

• Relational Organizing - A Brief Introduction
• How to set up a Relational Organizing Campaign?
• Relational Organizing Campaign as an agent
• Relational Organizing Campaign Overview Statistics
• Relational Organizing - FAQs

Text Broadcasting Campaign

• How to set up a Text Broadcasting Campaign?
• How to rent a Number For SMS Campaign?
• Message Length and Segments
• Text Broadcast Overview
• SMS Error Codes
• SMS Reports and Campaign Results

See all 9 articles

Peer to Peer Texting Campaign

• Best Practices for reducing filtering on Text Messages
• Profanity Filtration for Incoming messages on P2P campaigns
• How does Profanity Filtration work and why is it important?
• Setting Carrier Restrictions for Outgoing messages
• How to set up a Peer to Peer Texting campaign?
• Compliance message in the initial texts

See all 15 articles

Smart Insights - AI

• What are Smart Insights for Call Center campaigns?
• How to use Smart Insights in a Call Center campaign?
• How can I generate a report of the Smart Insights analysis for my campaign?

MMS

• A Simple Guide to Using MMS in CallHub
• Do you have MMS feature?
• SMS vs MMS what is the difference?
• MMS broadcast
• Supported File Types and Size Limits for MMS

Text to Join Campaigns

• How to set up a Text to Join Campaign?
• How to collect data for your integration via Text to Join Campaigns?

Contacts and Contact Lists

• Guide to Updating Data Fields for Existing Contacts in CallHub.
• Deleting Contacts and Contact Lists
• How to import contacts to CallHub?
• Issue Uploading Contacts
• How to create a contact list for Calling or SMS campaign?
• How to import contacts to CallHub?

See all 14 articles

Analytics - Leaderboard

• Overview and Goals
• Text Broadcast and Peer to Peer Texting Reach - Analytics
• Call Center and Voice Broadcast Reach - Analytics
• Compare Agents, Agent Recruitment and Agent Activity - Leaderboard

AMD: Answering Machine Detection

• Do you have Answering Machine Detection feature?
• How to use Answering Machine Detection?
• Am I charged for using AMD?

User-roles

• What are user-roles and how to add user-roles in CallHub?
• Collaborator View for CallHub accounts

Shortcodes

• What is shortcode?
• CTIA Audit

URL Short links

• URL Short links and Click-through tracking Reports
• What is Click-through rate(CTR) and how to enable Click-through tracking on CallHub?
• What is a URL Short link and how to use URL Short links on CallHub?

Dedicated Shortcodes

• Where can I check the status of my shortcode application?
• What if I want to cancel my shortcode application or the application is rejected?
• When will my shortcode application be submitted to the carriers?
• Dedicated Shortcodes & how to apply for a Dedicated Shortcode?

Workflows

• Stop Outreach for Call Center campaigns
• Workflows in CallHub. A brief overview.
• How to setup a Workflow on CallHub?
• What are the available Triggers, Conditions, and Actions available in Workflow 2.0?
• What are the available Conditions on Workflow 2.0?
• What are the available use cases for Workflow 2.0?

See all 11 articles

Email Campaigns

• How to setup an Email Campaign on CallHub?
• What are DKIM and Return Path records? Why do I need them?
• How to set up a DKIM and Return Path record for my email domain?
• Setting up a Sender domain and profile for your Email Campaign.

Referrals

• Referral Process Simplified
• Can I get a refund of the referral credits?
• Why is my referral invalid?
• How does the referral program work? What benefits do I get from a successful referral?
• Am I eligible for a referral? How can I refer someone to CallHub?