Calling in Peer to Peer Texting Campaigns

When you're texting a contact through a Peer-to-Peer (P2P) campaign, sometimes the conversation gets to a point where a quick call would move things forward faster. Maybe the contact has questions that are hard to answer over text. Maybe you need to collect detailed information on the spot. Maybe the conversation just needs a human voice to get the right response.

Until now, your agents had to stop the text conversation, open a separate tool, find the contact's number, and start a call — losing their place in the process entirely.

With this update, agents can now call the contact directly from within the P2P campaign window — without leaving the conversation, without switching tools, and without losing any context.

Who Is This For?

This feature is for agents running Peer-to-Peer Texting campaigns in CallHub. It's especially useful when:

• A contact asks a detailed question that's faster to answer over a call
• You need to collect specific data or responses from a contact quickly
• A contact is slow to respond over text but is more likely to engage on a call
• The conversation has reached a point where a personal touch is needed

How It Works

Starting a Call from a P2P Conversation

When an agent is in an active text conversation with a contact, they'll see an option to call the contact directly from the same screen.

Here's what happens when the agent starts the call:

1. The agent clicks the call button within the P2P conversation window.
2. CallHub connects the call to the contact.
3. The agent can now speak with the contact while the full text conversation history remains visible on the same screen.
4. Once the call ends, the agent can continue the text conversation if needed — everything is right where they left it.

Why This Matters for Your Campaign

No More Switching Between Tools

Before this feature, moving from a text conversation to a call meant breaking the flow entirely. Agents had to go to a different part of the platform, look up the contact, and start fresh. Now, the call happens right inside the same conversation. The agent stays focused, and nothing gets lost.

The Conversation History Stays Visible

While the agent is on the call, they can still see everything that was said in the text conversation. This means they don't have to ask the contact to repeat themselves or explain the context again. The agent already has the full picture and can continue from where the conversation left off.

Collect Information Faster

Some information is just quicker to gather over a call than through back-and-forth texts. With calling available right inside the P2P campaign, agents can switch to voice the moment it makes sense — and get what they need in one go.

Keeps the Contact Experience Smooth

From the contact's perspective, the interaction feels seamless. They don't have to wait for an agent to call them back later or explain the conversation again. The agent picks up right from where the text left off, making the experience faster and more personal.

Overview Statistics 

The system displays the number of calls dialed from the Peer to Peer texting campaign in the Overview Stats under the Call Statistics section. This section displays the number of calls dialed, the calls picked and count of failed calls. 

Calling from a P2P Texting campaign means your agents never have to choose between texting and calling — they can do both, in the same place, in the same conversation. When a text exchange needs a voice, agents can make that switch instantly and keep the momentum going. No interruptions. No repeated explanations. Just a faster, smoother way to connect with contacts, and close the conversation. 

Have any questions or suggestions? Reach out to us at support@callhub.io or create a ticket from the Support Center.