In the Call Center and Voice Broadcast Reach section, you can find the number of calls dialed from your account across all the campaigns, the answer rate, the total number of unique contacts reached, and the average dial per contact.
You may generate this report for a specific period based on the filters available in the analytics section. However, if you wish to create the report for a custom time range, you must select the start and end date and click "Go" to generate the results.
Call Center Calls: The total number of calls dialed by all the agents on your account across all the campaigns.
Conversations(Reach Rate): The total number of calls answered by the contacts or the number of connections the agents had a conversation.
Unique contacts Reached: Number of unique contacts reached from the campaigns on your account. This usually varies from the total number of calls dialed in the campaign if you have enabled callbacks/retries in your campaigns or contact is added to multiple phonebooks associated with different campaigns.
Average Dial/contact: This is the average of the total times every contact was reached out from all your campaigns. If you have enabled Callbacks/retries in your campaign or added a contact to multiple phonebooks associated with multiple campaigns, a few contacts will be reached out to multiple times.
Calls Over Time -
A graphical representation of the Total number of calls dialed, the number of calls answered, and the number of unique contacts reached from your account is depicted below.
The dark blue line indicates the total number of calls dialed, aqua blue suggests the total number of unique contacts, and yellow indicates answered calls.
Contacted Count -
The contacted count displays the number of times a contact was reached out from all the campaigns on your account. If contact is reached out multiple times, it means
- -- A contact is added to a phonebook associated with multiple campaigns.
- -- A contact is added to multiple phonebooks associated with different campaigns.
Apart from all the above, you can also find a tabular representation of the number of calls dialed based on the time range you have selected for the data generated. You can copy this data, or export it into a CSV, .xlsx, or a PDF file for your reference.