Add user roles (Sub-Admin or Collaborator) to your CallHub account – CallHub Customer Support

Want your teammates to help run campaigns from your CallHub account? User roles let a co-user log in to the same account with their own credentials. This guide explains the two roles: Sub-Admin and Collaborator, and walks you through inviting a teammate.

Before you start

Only the primary admin and Sub-Admins can invite other Sub-Admins or Collaborators.
You'll need the invitee's email address. They'll receive an email invitation to complete their setup.

Choose the right role

Role	What they can do
Sub-Admin	Everything the admin can do - create and manage campaigns, manage credits, view reports, and add or delete rented numbers, among other tasks.
Collaborator	Access all campaign features. Payments remain admin-only.

To see what the dashboard looks like for a Collaborator, see Collaborator View for CallHub accounts.

Invite a user

Log in to your CallHub account and click your username in the top-right corner to open the Profile area.
Click User Roles.
Click Invite.
Enter the invitee's details and choose their role from the dropdown: Sub-Admin for complete access or Collaborator for partial access.
Send the invitation.

Here's a quick video walkthrough of the invite flow:

You'll know it worked when the invitee appears in your User Roles list with a pending invitation.

What the invitee does next

The invitee receives a validation link at their email address. They click the link to open the signup page.
They fill in their account details and click SIGN UP.
They verify their phone number when prompted.

Once verification is complete, their Sub-Admin or Collaborator account is ready, and they can log in to your account with their own credentials.

FAQs

Can I change a user's role after inviting them?
No. The role is locked once the invitation is sent. To switch someone's role, you'd need to remove them and send a new invitation with the correct role.

Who can manage payments?
Only the admin. Collaborators can work with all campaign features but can't access payments.

Is this the same as adding a sub-account?
No, sub-accounts are separate accounts, while user roles give a teammate access to your account. The invitation flow works similarly (via email), but they serve different purposes.