We have discussed all the Triggers and Actions in the previous articles. However, the conditions are categorized as "Wait" and "If/Else."
While the Wait condition is clear to add a delay in the Workflow in minutes, hours, or days, the If/Else conditions are various. We have listed them below.
| Type | Conditions |
| Tag | is is not |
| Survey response |
is |
| Call Retry Attempts | less than less than, equal to equal to greater than greater than, equal to not equal to |
| Call Dispositions | is is not |
| Message Response | is replied is not replied |
| Link | is clicked is not clicked |
| Transfer Digit Pressed | is is not |
The above conditions can be used in the Workflow based on True/False requirements and the action you wish to perform for the contacts.
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