FAQs: Text to Donate Campaign

Can I send MMS using the Text to Donate campaign?

Yes, the text-to-donate campaign supports sending Multimedia messages. 

Why am I getting an error "Please embed at least one valid URL..." while setting up the script?

The system allows you to include donation links only in the script; these links could be from Raiser's Edge, Blackbaud, or any similar CRMs that are mainly used for fundraising. If you are using a link unrelated to fundraising, you will not be able to move forward with the campaign setup.

I see a message "Please use CallHub's URL shortener to shorten the links... What do I do?

We recommend using CallHub's URL shortener as you can enable link tracking to determine the number of link clicks, the number of people who opened the link, and so on. 

Additionally, public URL shorteners such as TinyURL or Bit.ly are prone to filtering. Hence, it is recommended to use CallHub's native URL shortener to shorten the donation links and use them in your script.

Do I need to register for 10DLC to set up the Text to Donate campaign? (only for US users)

Yes, if you intend to run campaigns within the United States, you need to register for 10DLC to move forward with setting up the texting campaign.