Compliance

Calling and Messaging

• Best Practices to make calls through the Call Center and stay Compliant.
• The End of Unregistered 10-digit Numbers for A2P texting in US
• Calling Insights: Unanswered call rate and Average call duration for Call Center campaigns
• Messaging Insights: Message Error and Opt-out rates for SMS campaigns
• Verifying Identity to rent numbers from the dashboard

Spam Label Shield

• How to enable Spam Label Shield on my calling campaigns?
• How is the Campaign health calculated for calling campaigns?
• What is Spam Label Shield? Why is it required in my campaigns?

10DLC

• Different types of Opt-ins | 10DLC
• Registering 10DLC with CallHub - Step by Step
• 10DLC: The Future of Business Text Messaging Explained
• 10DLC FAQs: A Clear Guide to Understanding and Registering
• A Beginner's Guide to Business Messaging Compliance
• Key Elements of an Effective 10DLC Call-to-Action

See all 26 articles

Usage and Data

• Profanity Filteration on Text Messages
• Data backup and purging
• User Permissions for CallHub accounts
• Acceptable Usage Policy and Violations
• Messaging Insights: Managing message error rates for SMS campaigns
• Using Short Codes while complying with CTIA

See all 8 articles

SHAKEN/STIR

• My STIR/SHAKEN registration failed. What are the next steps?
• CNAM for Caller IDs
• How to enable SHAKEN/STIR on CallHub?
• What are the different attestation levels for SHAKEN/STIR?
• What is SHAKEN/STIR? Why is it required?