Skip to main content
CallHub Customer Support Help Center home page
       CallHub APIs    CommunitySubmit a request Sign in
  • Sign in
  • Community
  • Submit a request
  1. CallHub Customer Support
  2. Compliance

Compliance

Calling and Messaging

  • Why is my SMS campaign paused automatically?
  • Calling Insights: Unanswered call rate and Average call duration for Call Center campaigns
  • Messaging Insights: Message Error and Opt-out rates for SMS campaigns
  • Verifying Identity to rent numbers from the dashboard
  • What are shortcodes and how to use them?

Spam Label Shield

  • How to enable Spam Label Shield on my calling campaigns?
  • How is the Campaign health calculated for calling campaigns?
  • What is Spam Label Shield? Why is it required in my campaigns?

10DLC

  • One-time Vetting fees for 10DLC Campaign Registration
  • Campaign Verify Token registration for 10DLC Political Use cases
  • I have a Campaign Verify Token, but I am unable to use it to register Political Use cases. Why?
  • US Carrier Penalties for non-compliance of 10DLC messaging
  • How do I register for 10DLC with Political Use-case?
  • How to Register my Campaign(use-case) for 10DLC?
See all 19 articles

Usage and Data

  • User Permissions for CallHub accounts
  • Acceptable Usage Policy and Violations
  • Messaging Insights: Managing message error rates for SMS campaigns
  • Using Short Codes while complying with CTIA
  • GDPR - General Data Protection Regulation
  • TCPA compliance

SHAKEN/STIR

  • My STIR/SHAKEN registration failed. What are the next steps?
  • CNAM for Caller IDs
  • How to enable SHAKEN/STIR on CallHub?
  • What are the different attestation levels for SHAKEN/STIR?
  • What is SHAKEN/STIR? Why is it required?
CallHub Customer Support