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  1. CallHub Customer Support
  2. Compliance

Compliance

Calling and Messaging

  • Best Practices to make calls through the Call Center and stay Compliant.
  • The End of Unregistered 10-digit Numbers for A2P texting in US
  • Calling Insights: Unanswered call rate and Average call duration for Call Center campaigns
  • Messaging Insights: Message Error and Opt-out rates for SMS campaigns
  • Verifying Identity to rent numbers from the dashboard

Spam Label Shield

  • How to enable Spam Label Shield on my calling campaigns?
  • How is the Campaign health calculated for calling campaigns?
  • What is Spam Label Shield? Why is it required in my campaigns?

10DLC

  • Different types of Opt-ins | 10DLC
  • Registering 10DLC with CallHub - Step by Step
  • 10DLC: The Future of Business Text Messaging Explained
  • 10DLC FAQs: A Clear Guide to Understanding and Registering
  • A Beginner's Guide to Business Messaging Compliance
  • Key Elements of an Effective 10DLC Call-to-Action
See all 26 articles

Usage and Data

  • Profanity Filteration on Text Messages
  • Data backup and purging
  • User Permissions for CallHub accounts
  • Acceptable Usage Policy and Violations
  • Messaging Insights: Managing message error rates for SMS campaigns
  • Using Short Codes while complying with CTIA
See all 8 articles

SHAKEN/STIR

  • My STIR/SHAKEN registration failed. What are the next steps?
  • CNAM for Caller IDs
  • How to enable SHAKEN/STIR on CallHub?
  • What are the different attestation levels for SHAKEN/STIR?
  • What is SHAKEN/STIR? Why is it required?
CallHub Customer Support