Compliance

Calling and Messaging

• Calling Insights: Unanswered call rate and Average call duration for Call Center campaigns
• Messaging Insights: Message Error and Opt-out rates for SMS campaigns
• Verifying Identity to rent numbers from the dashboard
• What are shortcodes and how to use them?

Spam Label Shield

• How to enable Spam Label Shield on my calling campaigns?
• How is the Campaign health calculated for calling campaigns?
• What is Spam Label Shield? Why is it required in my campaigns?

Usage and Data

• User Permissions for CallHub accounts
• Acceptable Usage Policy and Violations
• Messaging Insights: Managing message error rates for SMS campaigns
• Using Short Codes while complying with CTIA
• GDPR - General Data Protection Regulation
• TCPA compliance