Best Practices to make calls through the Call Center and stay Compliant.

When it comes to making compliant calls, there are several best practices you should follow. These practices help ensure that you comply with applicable regulations and maintain a respectful and professional approach. 

Key considerations for Compliant calling -

• Consent
• Do Not Call Lists
• Calling/Operational Hours
• Caller Identification
• Opt-out mechanism

Stay compliant with Federal Communications Commission (FCC) right from the moment you import lists into CallHub.

With CallHub, you can -

• Automatically skip calling cell phone numbers (when you don’t have opt-ins)
• When a contact chooses to be added to your DNC list, CallHub automatically adds them to your DNC list and ensures the contact will never be called again.
• Automatically skip calling litigators.
• SHAKEN/STIR compliance with the latest telecom regulations and use verified Caller IDs to make calls over the network
• While using a predictive dialer, if a contact answers your telemarketing call, but no agent is available within 2 seconds, FCC considers that a dropped call and requires you to play a recorded message. Choose a recorded audio message to be played in your campaigns, and we will take care of the rest for you. You can also set the drop rate to be at 3% to comply.