Enable SHAKEN/STIR on CallHub

Increase pickup rates for trusted callers. SHAKEN/STIR is compliance introduced by the FCC to reduce unwanted robocalls and caller ID spoofing.

Want your calls to show as verified, so more people pick up? Register your organization for SHAKEN/STIR in CallHub by submitting a few details about it. CallHub sends them to the carriers, and the carriers assign attestation levels to your account once they verify them. This article is for account owners and compliance managers who make calls in CallHub.

Why register for SHAKEN/STIR

SHAKEN/STIR is a compliance requirement introduced by the FCC to reduce unwanted robocalls and caller ID spoofing. Registering gives you:

• Verified Caller IDs. The Caller IDs you use in your campaigns are tagged as verified, which increases pickup rates for trusted callers.

• Trust in your business. Contacts are more likely to answer, and illegal entities cannot spoof your calls.

• Compliance with telecom regulations. The carriers verify the details you submit, so you can use verified Caller IDs to make calls over the network.

For the background, see Understand SHAKEN/STIR and attestation levels for your CallHub calls.

Before you start

Have these details ready:

• Your organization type, industry, and EIN (Employer Identification Number).
• Your region of operations.
• Your website URL, and your social media URLs if you have any.
• The details of one or more Authorized Representatives of your organization.
• (Optional) The name you want to show as your Caller ID. See Register a CNAM for your Caller IDs.

Entering the details takes about 10 minutes. After you submit, the carriers verify and approve them.

⚠ Enter your company details exactly and correctly. Why: if a carrier rejects your registration, you cannot resubmit from the CallHub dashboard, and the CallHub Support team has to resubmit the corrected details for you.

Register your organization

1. In CallHub, go to Settings.

2. Under Compliance > Calling, click Register for SHAKEN/STIR. Open Settings, then Compliance > Calling. 

   

3. Enter your company details. Enter your company details accurately to avoid a failed registration.
4. Choose your type of organization and your industry.

5. Enter your EIN, your region of operations, your website URL, and your social media URLs (if any). 

   

6. (Optional) To show a name on your calls, enter it in the Caller ID section.

7. Click Save and Next. Click Save and Next to move to the contact information step. 

   

8. Enter the contact information for one or more Authorized Representatives of your organization. You can add one or more Authorized Representatives.

9. Select the confirmation checkbox, then click Submit details for enablement. Select the checkbox, then submit your details. 

   

CallHub sends your details to the carriers for verification and approval, and once approved, the status will be Enabled. 

Notes & limits

ⓘ The Caller ID name feature is restricted by selected carriers.

ⓘ Once the carriers verify your details, they assign attestation levels to your account. See Understand SHAKEN/STIR and attestation levels for your CallHub calls for what each level means.

✓ Check your EIN, organization name, and business type against your official records before you submit. These details are common reasons for rejection.

FAQs

What details do I need to register? 
Your company details, your organization type, industry, EIN, region of operations, website URL, and social media URLs (if any), and the details of one or more Authorized Representatives.

What happens after I submit? 
CallHub sends your details to the carriers for verification and approval. You receive an email when SHAKEN/STIR is enabled.

Do I have to enter a Caller ID name? 
No. The Caller ID name is optional, and the carriers restrict this feature.

My registration was rejected. What do I do? 
Contact the CallHub Support team. See Fix a failed SHAKEN/STIR registration.