Fix a failed SHAKEN/STIR registration

Did your SHAKEN/STIR registration fail? Here is why carriers reject registrations and how to get the right details submitted. This article is for account owners and compliance managers whose registration was rejected.

To comply with STIR/SHAKEN regulations, CallHub submits your registration details to the carrier. The carrier reviews the submission and marks it as Approved or Rejected. If yours shows as Rejected, the carrier could not verify some of your details.

Common reasons for rejection

1. The Authorized Representative could not be verified.
2. The EIN (Employer Identification Number) did not match official records.
3. The organization name or business type was incorrect.

Before you start

• Gather the corrected details, such as your EIN, organization name, business type, or Authorized Representative information.
• You need to contact the CallHub Support team. They submit the corrected details to the carrier for you.

⚠ You cannot resubmit your details from the CallHub dashboard. Why: the CallHub Support team resubmits the updated details to the carrier on your behalf.

Get your registration resubmitted

1. Email the CallHub Support team at support@callhub.io and ask for the exact reason your registration was rejected.
2. Send the corrected details, such as your EIN, organization name, business type, or Authorized Representative information.
3. Wait for the Support team to resubmit the updated details to the carrier on your behalf.

Notes & limits

ⓘ Ask Support for the exact reason before you send corrections. The reason tells you which detail to fix.

✓ Compare your EIN, organization name, and business type with your official records before you email Support. Matching them the first time avoids another rejection.

FAQs

Can I resubmit my registration myself? 
No. You cannot resubmit the details from the CallHub dashboard. The Support team resubmits them for you.

Why was my registration rejected? 
Common reasons are that the Authorized Representative could not be verified, the EIN did not match official records, or the organization name or business type was incorrect. Contact Support at support@callhub.io to learn the exact reason.

What details should I send to Support? 
The corrected details, such as your EIN, organization name, business type, or Authorized Representative information.