Data backup and purging

Data backup and data purging are two complementary practices that play important roles in data management and protection. While data backup focuses on preserving data for recovery purposes, data purging is about securely and permanently removing data that is no longer needed or poses a potential risk.

Data backup for accounts is an important practice to ensure the safety and security of your personal or business information. At CallHub, we take data privacy very seriously. Read our privacy and terms of use here.

If you have completed your campaigns and are looking to delete/disable your account from CallHub, we advise you to take a backup of all the important data from your account. We advise this as data, once deleted, cannot be retrieved from any sources.

We do not keep a backup of your information to ensure your data is safe from any breaches, unauthorized access, and compliance violations. 

When we talk about data, we mean campaign results, contact lists, DNC lists, and reports. Below are the steps you need to ensure before the deletion of an account on CallHub. These steps are explicitly defined for backing up and exporting data from your account.

Contact Lists - 

Contact Lists can be exported from your CallHub account by navigating to Contacts Lists > Click on List you want to export > Contacts > Export Contact List. You need to follow this step for every contact list. 

Call or SMS reports - 

The complete Call and SMS reports for your campaigns can be exported/downloaded from the Reports section of your account. You must navigate to Reports > Call (for Call Report) SMS (for SMS report) > Choose the start/end date > Choose the campaign > Search > Export.

Choose "Voice Campaign" for Voice Broadcast campaign reports and "Call Center campaign" for CC reports. If you are looking for a consolidated report, you can leave the options as it is in the screenshot below.

Campaign Results -

Campaign Results gives you a report of the survey questions answered and the notes saved on the call along with the other details such as the duration of the call, and the agent that handled the call, the call disposition, and so on. 

To download the Results of a specific campaign, you need to navigate to Campaigns > Choose a campaign > Results > Filter Results > Export Results. 

Note: Campaign Results can be downloaded campaign-wise and cannot be downloaded in bulk.

DNC Lists - 

To download the DNC lists from your account, you need to navigate to Do Not Call > Export DNC. If you have chosen a specific list, only the selected list will be exported. If no list is selected in the filter, the complete DNC list will be exported.

By implementing both data backup and data purging processes, you can ensure that your critical data is backed up and available for recovery when needed while unnecessary or sensitive data is securely purged to mitigate risks and maintain compliance with privacy regulations.