Credit Expiry Policy - What You Need to Know.

We offer a pay-as-you-go model, meaning you pay only for what you use. To comply with audit regulations and financial reporting requirements, we have updated our Credit Expiry Policy. Here’s what you need to know.

What's changing?

Any credits you buy will expire at the end of the following year’s quarter. Credits purchased on or before December 31, 2024 will expire on December 31, 2025.

How expiry dates are calculated:

Credits purchased within a given quarter will expire at the end of that quarter in the following year. 

• Purchases made in Q1 (Jan–Mar) → expire on March 31 of the following year.
• Purchases made in Q2 (Apr-Jun) → expire on June 30 of the following year.
• Purchases made in Q3 (Jul–Sep) → expire on Sep 30 of the following year.
• Purchases made in Q4 (Oct-Dec) → expire on Dec 31 of the following year.

Example:

• Credits bought in February 2025 will expire on March 31, 2026 (Q1 expiry).
• Credits bought in August 2025 will expire on September 30, 2026 (Q3 expiry).

Credits purchased before December 31, 2024:

All existing credits purchased on or before December 31, 2024, will expire on December 31, 2025. This one-time policy ensures all older, unused credits are transitioned under the new rules, ensuring you have ample time to use them before they expire.

Note: If you aren’t sure whether you still have credits in your account, you can check your account balance history or contact our Support team.

This way, you maximize your credits and avoid unexpected expirations.  

Note: We will provide exceptions on credits purchased as a part of a contract or bulk payment. Please get in touch with your account manager at CallHub or send us an email to support@callhub.io with the details.

We have updated our Terms of service to reflect these changes. Click here to know more.

Need more help?

Please visit our FAQ section for more information on the credit expiry policy.

Have any questions or doubts? Please contact the Support team at support@callhub.io or create a ticket from the Support Center.