Email Management for CallHub Users

CallHub sends email notifications to keep your team informed — things like contact list upload summaries, low credit alerts, compliance updates, and more. By default, these emails go to the account manager. But every team works differently, and not every email needs to land in the same inbox.

The Manage Email Notifications setting gives you, as the manager, full control over who receives which type of email from CallHub. You can choose to receive certain notifications yourself, route them to specific admins or collaborators, or do both.

This article explains what this feature is, why it exists, and how to set it up.

Why We Have This

As your team grows, more people take actions inside your CallHub account — uploading contact lists, importing agents, managing numbers, and more. Each of these actions triggers an email notification from CallHub.

Without a way to control these notifications, two problems arise:

You miss important updates. If an admin or collaborator uploads a contact list or imports agents, you may not find out unless you check the platform yourself. There is no automatic way for that email to reach you.

The wrong people get the emails — or nobody does. Some notifications, like billing alerts or compliance updates, need to reach specific people on your team. Without control over routing, critical emails can end up in the wrong inbox or go unnoticed entirely.

What this feature gives you

This feature gives you a single place in Settings to manage all of this. You can decide:

• Which email categories you want to receive notifications for.
• Which admins and collaborators should receive notifications for each category.

This keeps your team informed, puts the right emails in front of the right people, and reduces noise for those who don't need certain notifications.

How It Works

Go to Settings → Email Notifications → Manage Email Notifications.

CallHub organises notifications into five categories. Here is what each one covers:

Managing your own notifications

In the Manage My Notifications section, you control which email categories you personally receive.

For each category, you can turn notifications on or off. For categories like Contact Management and Agent Import Summary, you get an extra level of control — you can choose to receive notifications for:

• Actions taken by admins only
• Actions taken by collaborators only
• Actions taken by both admins and collaborators

This means if you only want to know when an admin uploads a contact list (and not every collaborator), you can set it that way.

Sending notifications to other team members

In the same Notifications settings page, you can also decide which admins and collaborators receive each category of emails — independently of what you receive yourself.

For each email category, you will see a dropdown where you can search for and select team members by username.

A few things to keep in mind:

• You can assign any admin or collaborator to any category.
• For Billing and Credits, your account (as the manager) is always included by default and cannot be removed. You can add others to this category, but you cannot remove yourself.
• Sub-account usernames do not appear in the dropdown — only the admins and collaborators within your main account.
• If you clear all users from a category and leave the dropdown empty, CallHub will still send those notifications to you (the manager) as a fallback, so no critical email goes undelivered.

How individual user notifications still work

Assigning a notification to a team member here means they receive account-level summaries for that category.

Separately, when a user performs an action themselves — such as uploading a contact list or importing agents — they will always receive their own confirmation email for that action. The settings here do not change or remove those personal confirmations.

Who can access this feature?

Only managers (the account owner / super admin) can see and use the Manage Email Notifications settings. Admins and collaborators do not have access to this section.

Sub-accounts manage their own notification settings independently, as they operate as separate accounts.

Quick Reference