Email Management for CallHub Users

Want to stop every CallHub email landing in one inbox, and get billing alerts, compliance updates, and upload summaries to the right people instead? Here's how to route each type of notification to exactly who needs it.

Why use this

CallHub emails your team about things like contact list uploads, low credit alerts, and compliance updates. By default, all of it goes to the account manager, even as your team grows and more people start taking actions inside the account.

That default creates two problems. You miss updates: if an admin or collaborator uploads a contact list or imports agents, you won't know unless you check the platform yourself. And the wrong people get emails, or nobody does: billing alerts and compliance updates need to reach specific people on your team, not just whoever happens to be the manager.

Setting up your notification preferences puts you back in control. You decide which categories you personally get, and which categories go to which admins or collaborators, so everyone stays informed without your team's inboxes filling up with alerts that aren't theirs to act on.

Before you start

• Role required: only the manager (the account owner or super admin) can see and use these settings. Admins and collaborators can be assigned as recipients, but they can't open this settings page themselves.
• Time: about 5 minutes to set up notifications for your whole team.

ⓘ Sub-accounts manage their own notification settings independently, since they operate as separate accounts. This guide covers your main account only.

What each category covers

CallHub organizes notifications into five categories:

Choose which categories you receive

1. Go to Settings → Email Notifications → Manage Email Notifications.
2. Under Manage My Notifications, turn each category on or off for yourself.
3. For Contact Management or Agent Import Summary, choose whose actions you want to hear about: Admins only, Collaborators only, or Both.

Route a category to specific team members

4. On the same Notifications settings page, find the category you want to route.
5. Open its recipient dropdown and search for a team member by username.
6. Select every admin or collaborator who should receive that category's emails. Repeat for each category you want to route.

Notes & limits

ⓘ For Billing and Credits, your account as the manager is always included and can't be removed. You can add others to the category alongside yourself.

ⓘ Sub-account usernames don't appear in the recipient dropdowns. Only admins and collaborators within your main account can be selected.

ⓘ If you clear every recipient from a category, CallHub still sends those emails to you, the manager, as a fallback, so no critical email goes undelivered.

ⓘ These settings only control account-level summaries. If a team member performs an action themselves, like uploading a contact list, they always receive their own confirmation email for it, regardless of who else is assigned to that category.

FAQs

Who can access these settings?
Only managers (the account owner or super admin). Admins and collaborators can be assigned as recipients, but they can't open the Manage Email Notifications page themselves.

Can I stop billing emails from reaching me?
No. Billing and Credits always includes the manager and can't be removed from that category, though you can add other recipients alongside yourself.

What happens if I remove every recipient from a category?
CallHub keeps sending it to you, the manager, so the notification is never left undelivered.

If I assign a category to a teammate, do they stop getting emails for their own actions?
No. Personal confirmation emails for actions someone takes themselves are separate from these settings and always go to that person.