Why am I getting a limit exceeded error on my Voice Broadcast campaign?

Trying to start a Voice Broadcast campaign and running into a limit exceeded error? Here's why it happens and how to get your campaign running.

Why this happens

Every CallHub account has a shared cap of 60 calls per minute across all Voice Broadcast campaigns combined, whether that's one campaign or several running at once. This cap keeps call delivery reliable within what carriers actually support. You can split that 60 calls per minute across your campaigns however you like, but the total can't go over it.

Symptom

Your Voice Broadcast campaign won't start, and CallHub shows a limit exceeded error instead.

Cause

Your other running Voice Broadcast campaigns already use up your account's full 60 calls-per-minute allotment. Starting another campaign that needs more capacity than what's left trips the limit.

Fix

1. Add up the calls-per-minute rate across your currently running Voice Broadcast campaigns.
2. Lower the rate on an existing campaign, or stop one, to free up enough capacity for the new one.
3. If you need more total capacity than 60 calls per minute, contact CallHub Support to request a higher account limit.

⚠ Raising your account's limit costs money, billed monthly with no pro-rating. CallHub has to procure the extra capacity directly from carriers, so the charge applies in full every month regardless of how much you actually use.

FAQs

What's the default calls-per-minute limit for Voice Broadcast? 
60 calls per minute per account, shared across every Voice Broadcast campaign you run.

Can I split my 60 calls per minute across multiple campaigns? 
Yes. Distribute it however you like among your campaigns, as long as the combined total doesn't exceed 60.

How do I get more calling capacity? 
Contact CallHub Support at support@callhub.io or through a support ticket to request a higher account limit.

Is a higher limit a one-time charge? 
No. It's billed monthly, in full, regardless of usage, with no pro-rating.