Unlocking the Power of CallHub: A Comprehensive API Overview

🚀 Getting Started with CallHub API

• API Endpoint: Each CallHub account may have a unique API endpoint. To find your specific API endpoint, please refer to your account settings as outlined in the CallHub support guide.

• Authentication: Use your API key to authenticate requests. You can find your API key by clicking on your profile name, selecting Settings, and then navigating to the API Key tab under the "General" section. Include the following header in your API requests:

  Authorization: Token {your_api_key}

Replace {your_api_key} with your actual API key.

📞 Core Functionalities

1. Call Center Campaign Management

• Campaign Operations: Create, retrieve, update, and delete call center campaigns to manage your outreach efforts effectively.

• Agent Management: Add agents, assign them to campaigns, and monitor their activity to ensure optimal performance.

2. Contact & Contact List Management

• Contacts: Add, retrieve, update, and delete contact information to keep your database current.

• Contact Lists: Organize contacts into contact lists for targeted campaigns and efficient management.

• Custom Fields: Define and manage custom fields for contacts to tailor data to your specific needs.

3. Webhooks

• Real-Time Notifications: Set up webhooks to receive real-time updates on campaign events. The available webhook events include:

  • vb.transfer: Triggered when the transfer digit is pressed in a voice broadcast campaign.

  • sb.reply: Triggered when a text reply is received in your CallHub account.

  • cc.notes: Triggered when a note is added by a call center agent.

  • agent.activation: Triggered when an agent activates their account by clicking on the activation link.

  For more details on setting up webhooks and handling these events, refer to the CallHub Webhooks Documentation 

4. Analytics

• Performance Metrics: Access analytics for call center reach, agent shifts, and more to monitor and improve your campaigns.

🔧 Developer-Friendly Features

• Sample Code: The documentation provides examples in multiple programming languages, including cURL, Python, C, C#, C++, and many more, to help you start quickly.

• Comprehensive Documentation: Detailed guides and references are available to assist you in integrating and utilizing the API effectively.

Whether you're automating outreach, integrating with CRMs, or building custom communication solutions, the CallHub API offers the tools you need. Explore the CallHub Developer Portal to dive deeper and start building.