Mahesh Nayak

CallHub Support Team
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Activity overview

Latest activity by Mahesh Nayak
  • Mahesh Nayak created an article,

    Questions names for Scripts in a Call Center campaign

    To facilitate the easy downloading of campaign reports, we have introduced an option to rename questions, including MCQs and other types, with custom identifiable names. This feature allows users t...

  • Mahesh Nayak created an article,

    Live Edit of Scripts in a Call Center campaign

    Users often change their scripts based on contact responses. To do this, they must pause the campaign, make changes, and restart it. During these pauses, volunteers are inactive and often leave, re...

  • Mahesh Nayak created an article,

    Why am I getting a limit exceeded error on my Voice Broadcast campaign?

    In order to facilitate a more streamlined campaign experience and optimize resource utilization, we have introduced account-wide call limits for Voice Broadcast (VB) campaigns. Each account is now ...

  • Mahesh Nayak created an article,

    Stop Outreach for Call Center campaigns

    Frequently, we have observed an issue wherein the system initiates calls subsequent to the completion of an outreach, particularly when Inbound calling is enabled within a Call Center campaign. In ...

  • Mahesh Nayak created an article,

    Proactive Number Rotation for Dynamic Caller IDs

    Proactive Number Rotation is designed to optimize outbound calling campaigns by dynamically rotating caller IDs to improve call connectivity and increase efficiency. This article provides an overvi...

  • Mahesh Nayak created an article,

    Importing contact lists from PDI to CallHub

    CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. To initiate the integration setup, click on "Connect. " Once you have set up the integration, you may im...

  • Mahesh Nayak created an article,

    Syncing data between CallHub and PDI

    CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. To initiate the integration setup, click on "Connect. " Once you have set up the integration, you may im...

  • Mahesh Nayak created an article,

    Credit Management & Auto Recharge for Primary and Sub-Accounts

    Payment failures due to a blocked credit card pose numerous challenges for campaign managers, who usually recharge their main and sub-accounts using a single card. Further, this adds tasks for the ...

  • Mahesh Nayak created an article,

    Why is the Dial-in and Dial-out connection preference not available on my account?

    The Dial-In and Dial-out connection preferences are unavailable on user accounts with a Per Dial pricing. While the Dial-In preference is available as an out-of-the-box option, the Dial-out is stil...

  • Mahesh Nayak created an article,

    Best Practices for increasing the pickup rate in Call Center campaigns

    In Call center campaigns, achieving high pickup rates is pivotal in measuring the campaign's success. Per the recent carrier regulations and standards, we have compiled a comprehensive guide to opt...