Mahesh Nayak
CallHub Support Team- Total activity 439
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Activity overview
Latest activity by Mahesh Nayak-
Mahesh Nayak created an article,
FAQs: Text to Donate Campaign
Can I send MMS using the Text to Donate campaign?Yes, the text-to-donate campaign supports sending Multimedia messages. Why am I getting an error "Please embed at least one valid URL..." while sett...
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Mahesh Nayak created an article,
How to set up a Text to Donate Campaign on CallHub?
In this article, we will understand how to set up a Text to donate campaign using a rented number and a keyword. To start with, you need to navigate to Campaigns > New campaign > Text to Donate Cam...
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Mahesh Nayak created an article,
Text to Donate - An Introduction
Text-to-Donate is a modern, mobile-based fundraising solution that enables individuals to contribute to causes quickly and securely using their smartphones. The process is simple: donors send a key...
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Mahesh Nayak created an article,
Uploading Bulk agents on CallHub.
Manual agent onboarding creates significant inefficiencies for large campaigns. Adding agents individually requires repetitive data entry, delays from email-dependent activation links (often lost i...
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Mahesh Nayak created an article,
FAQs: Contact to Agent mapping in P2P and CC campaigns
Does the agent mapping work for all the dialers in a Call Center campaign? No, the mapping is setup only for Power and Preview Dialer. What happens if I dont include the agents that are assigned to...
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Mahesh Nayak created an article,
How to set up contact to agent mapping on CallHub?
Contact-to-agent mapping on CallHub can be done manually or using the Import contacts functionality, which uses a CSV file. Note: When mapping contacts to agents using a CSV file, you need to incl...
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Mahesh Nayak created an article,
Enhancing Outreach: Assigning Agents to Specific Contacts for Consistent Engagement
Assigning agents to specific contacts in your calling or texting campaigns is a strategic approach that enhances personalization, builds trust, and improves overall campaign effectiveness. This met...
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Mahesh Nayak created an article,
How to make calls using a Preview Dialer in a Call Center campaign?
To dial calls using a Preview Dialer in a Call Center campaign, you must set the option as "Preview Dialer" in the Dialer section under the Targeting tab. Once the campaign is created and the age...
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Mahesh Nayak created an article,
Preview Dialer: Prepare, Personalize, Perform
The Preview Dialer is an advanced dialing mode available on the Callcenter platform, designed to enhance agent control and call quality. Unlike traditional dialers that automatically connect agents...
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Mahesh Nayak created an article,
Everything You Need to Know About Credit Expiry: FAQs
What happens if I set my account for Auto-recharge? The credits added to your account through auto recharge will have a new batch and expiry date for every recharge. The credits will expire at the ...