Mahesh Nayak
CallHub Support Team- Total activity 399
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Activity overview
Latest activity by Mahesh Nayak-
Mahesh Nayak created an article,
Profanity Filteration on Text Messages
Profanity filtration, also known as profanity filtering, is the process of automatically detecting and blocking offensive or inappropriate language in text, audio, or video content. The primary goa...
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Mahesh Nayak created an article,
Inbox for Call Center Campaigns
"Inbox" for Call Center campaigns allows agents to engage in continuous conversations with contacts they have reached out to via "Manual Texts" from Call Center campaigns. This allows them to addr...
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Mahesh Nayak created an article,
Suppression Lists for Call Center campaigns
Users rely on CRMs to track their contacts' activities and integrate various platforms to manage outreach strategies. Often, they run multiple simultaneous outreach efforts, such as calling campaig...
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Mahesh Nayak created an article,
Proactive number swapping series using Spam Label Shield
It has been observed that call pickups increase when contacts receive calls from specifically targeted area codes, as demonstrated in past campaigns. However, it is understandable that procuring nu...
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Mahesh Nayak created an article,
Questions names for Scripts in a Call Center campaign
To facilitate the easy downloading of campaign reports, we have introduced an option to rename questions, including MCQs and other types, with custom identifiable names. This feature allows users t...
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Mahesh Nayak created an article,
Live Edit of Scripts in a Call Center campaign
Users often change their scripts based on contact responses. To do this, they must pause the campaign, make changes, and restart it. During these pauses, volunteers are inactive and often leave, re...
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Mahesh Nayak created an article,
Why am I getting a limit exceeded error on my Voice Broadcast campaign?
In order to facilitate a more streamlined campaign experience and optimize resource utilization, we have introduced account-wide call limits for Voice Broadcast (VB) campaigns. Each account is now ...
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Mahesh Nayak created an article,
Stop Outreach for Call Center campaigns
Frequently, we have observed an issue wherein the system initiates calls subsequent to the completion of an outreach, particularly when Inbound calling is enabled within a Call Center campaign. In ...
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Mahesh Nayak created an article,
Proactive Number Rotation for Dynamic Caller IDs
Proactive Number Rotation is designed to optimize outbound calling campaigns by dynamically rotating caller IDs to improve call connectivity and increase efficiency. This article provides an overvi...
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Mahesh Nayak created an article,
Importing contact lists from PDI to CallHub
CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. To initiate the integration setup, click on "Connect. " Once you have set up the integration, you may im...