How to upload and record an audio in CallHub

Want a consistent greeting, prompt, or voicemail message for your campaign? Here's how to upload an audio file or record one over the phone, then listen to or download it whenever you need it.

Why use this

A recorded message means every contact hears the same clear greeting or prompt, whether it's an IVR menu, a Voice Broadcast message, or a standard greeting for your Call Center campaign, without an agent having to repeat it live each time. Upload a file you already have, or record one straight over the phone if you don't. Either way, it's saved to your account and ready to attach to a campaign whenever you need it.

Before you start

• File format: uploads must be .mp3 or .wav.
• To record instead: you'll need a phone that can receive a call.
• Time: a few minutes.

Upload an audio file

1. Go to Media in your CallHub dashboard. 

   

2. Click Upload Audio. 

   

3. Enter a name for the audio. 
4. Click Choose File and select the .mp3 or .wav file you want to upload.

5. Click Submit to upload it. 

   

Record an audio file over the phone

1. Click Record Audio. 

   

2. Enter a name for the audio and the phone number you want to record from.
3. Answer the call you receive at that number.

4. Record your message after the beep. 

   

Listen to or download an audio file

1. Go to Media in your CallHub dashboard.
2. Click the file's name under the Media column to listen to it.

3. To download it instead, click the three dots next to the file, then click Download. 

   

Notes & limits

ⓘ Uploaded files must be in .mp3 or .wav format.

ⓘ When you record audio over the phone, it's added to your account automatically once the call ends. You don't need to upload it separately.

FAQs

What audio file formats can I upload? 
.mp3 and .wav.

Can I create audio without uploading a file? 
Yes. Click Record Audio, enter a phone number, and record your message when you receive the call.

How do I download an audio file I've already uploaded? 
Click the three dots next to it in Media, then click Download.

Where can I use these audio files? 
In your Call Center or Voice Broadcast campaigns.