How to Reset the Password of my CallHub Account?

Locked out, or just want to update your password? Here's how to reset a forgotten CallHub password by email, or change it from your dashboard if you're already logged in.

Why use this

Losing access to your account blocks you from running or checking on your campaigns, so getting back in quickly matters. Both paths below work for Manager and Agent accounts, and either way, you end up with a password that meets CallHub's security requirements.

Before you start

• Access: the email address registered to your CallHub account.
• Password requirements: at least one upper case letter, one number, and one special character.
• Time: a couple of minutes, plus checking your email.

Reset a forgotten password

1. Go to the login page.

2. Click Forgot Login Details. 

   

3. Enter your email address, then click Send Email. 

   

4. Check your email for a message with reset instructions.

5. Click the link in that email, then choose the account you want to reset. If your email is linked to more than one CallHub account, all of them are listed under Manager accounts and Agent accounts. 

   

6. Enter your new password twice, then click Reset password. 

   

7. Go to the login page and log in with your username and new password.

Change your password from the dashboard

1. Go to Settings, then click the Password section.
2. Set a new password.
3. Log out and log back in to confirm the new password works.

Notes & limits

ⓘ Your new password needs at least one upper case letter, one number, and one special character.

FAQs

What are CallHub's password requirements? 
At least one upper case letter, one number, and one special character.

My email is linked to more than one CallHub account. Which password does this reset? 
You'll be asked to choose the specific account, Manager or Agent, before you set a new password.

I know my current password and just want to change it. Do I need to reset it? 
No. Go to Settings, then Password, and set a new one directly.