How to access my Whitelabel dashboard and create users?

Reselling CallHub under your own brand? Here's how to log in to your Whitelabel dashboard, approve the users who sign up, and see what they're using.

Why use this

Whitelabel lets you offer your own branded calling and texting platform, built on CallHub, without building one from scratch. You add your own branding, customize it for your clients, and market it as your own service, so the people using it see your brand rather than CallHub's. Managing that service comes down to a few recurring jobs: approving new sign-ups, keeping an eye on their usage, and pulling reports across your whole account.

Before you start

• Access: a Whitelabel account with CallHub.
• Login: CallHub gives you a unique dashboard link for your Whitelabel account. It carries your branding and is available only to you.
• Note: you can't create a user account directly from the dashboard. Users sign up themselves through your registration link, then you approve them.

Approve a new user

1. Share your Whitelabel registration link with the person who needs an account. They sign up by entering their email address.
2. Go to Accounts, then Needs Approval to see newly signed-up accounts.

3. Review the account, then click Approve to link it to your Whitelabel account. 

   

Check on your approved users

1. Go to Accounts, then Approved Accounts to see everyone signed up under your service. This list shows each user's username, email address, and remaining credits.
2. Click Usage under SMS Report or Call Report to check a specific user's usage.

Generate SMS and Call reports

1. Go to Reports.
2. Generate the report you need. It calculates the cost of the calls and messages your users have sent across all active accounts.

Notes & limits

ⓘ You can't create a user account directly from the Whitelabel dashboard. Share your registration link so they sign up themselves, then approve them under Needs Approval.

✓ To actively manage a specific user's account, copy their username from your Whitelabel dashboard, then log in using your Whitelabel admin password.

FAQs

Can I create a user account myself from the dashboard? 
No. Share your registration link so they sign up, then approve them under Needs Approval.

How do I set pricing for a new user? 
See How to setup a rate plan and assign it to my users on Whitelabel accounts?

Where can I see how much a user has spent? 
Go to Accounts, then Approved Accounts, and click Usage under SMS Report or Call Report for that user.

How do I check overall costs across all my users? 
Go to Reports and generate SMS and Call reports for your Whitelabel account.