CallHub allows you to run the campaigns in a specific timezone. This gives you peace of mind that your calls are going out at the right time when your contacts are available. Under schedules, you have two settings that you may use as per your requirements. The system will use your account's timezone for the campaigns if you do not select one of these options.
This setting is specific to the campaign. You can choose the timezone under which you wish to run the current campaign. The system will calculate the campaign's daily Start and Stop times based on the timezone selected here.
Note: This setting will be disabled if "Call People In Their Timezone" is enabled.
Call people in their timezone
In the US, there are multiple timezones, and some of the states also have two timezones. To make sure that you call the contacts in their timezone, you can check this setting. This setting identifies the timezone of the user based on the following factors:
- Zipcode of the contact. (if not available)
- State of the contact. (if not available)
- Areacode of the Phone Number.
This setting is only available in the US.
Note: Zip code and State are checked from the contact record in Phonebook(if added).