How DNC works in Campaigns?

1. DNC as a suppression list
2. DNC as Opt-out list

For more details on this, click here. If a contact is added to DNC through any one campaign on your account, the contact will not be reached out through any Calling or Texting campaigns on that account going forward. 

Text Broadcasting Campaigns:

In a text broadcasting campaign, the contact is added to DNC as soon as they respond with an Opt-out keyword such as STOP, CANCEL, UNSUBSCRIBE, Stop All, END, or QUIT,. The DNC list can be accessed from Do not Call > Search on your CallHub dashboard.

Peer to Peer Texting Campaigns:

In a Peer to Peer texting campaign, the contacts are not added to DNC automatically as it is a one on one texting by the agent with the contact. Here, if the contact responds with a keyword such as STOP, CANCEL, UNSUBSCRIBE, Stop All, END, or QUIT, the agent needs to Opt-out the contact manually from the campaign. This can be done as in the below screenshot.

Call Center Campaign:

In a Call Center campaign, the agent has the option to mark a disposition as Do Not Call or BAD Number for a contact. This way, the contact will be added to DNC automatically and, as mentioned earlier, will not be contacted by any campaigns on your account.

Voice Broadcast Campaign: 

In a VB campaign, the campaign manager can set up a Press key with a specific digit assigned to Opt-out contacts from the campaign. For example, if the digit 8 is set up for DNC, then the audio prompt needs to say, "Please press 8 to opt-out from all our calls." If the contact presses the key assigned for DNC, they will hear an audio informing them that they have been opted out of all the calls for the given account. 

The contact will be added to the account's DNC list and will not be contacted by any campaigns on the account.