FAQs

Shortcodes

• Using Short Codes while complying with CTIA
• What is shortcode?
• How to rent Shared Shortcodes and Keywords
• CTIA Audit

Pricing

• How does Call Center Pricing Work
• How much is the charge for the transfer in Voice Broadcasts?
• Is there a cost for text messages that are not delivered?
• How are rented phone numbers charged?
• Do I have to pay for busy or invalid numbers?
• What are my payment options?

Rules, Compliance, and policies

• What are shortcodes and how to use them?
• GDPR - General Data Protection Regulation
• TCPA compliance

General

• How To Upload and Record Audio in CallHub
• How To Change/Update Credit Card
• Why is a number that I rented not present during SMS campaign creation?
• Can I use my phone number as Caller ID for text messages?
• Where to find recordings?
• How to use privacy settings for Call Center Campaigns?

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