DNC - Do not Contact

DNC ( Do not contact )  list helps you to store all contacts that you do not want to contact. It can be used in 2 ways:

1. DNC as a suppression list
2. DNC as Opt-out list

DNC as a suppression list

 

Let's say you have list of voters who do not want to be contacted via calls or by SMS and have registered themself to Do not call registry with the government.  As a campaign manager, you can upload this list in CallHub, to ensure that no call or SMS is sent to these numbers.  The manager can add this list to CallHub in ways:

1. Upload the list of numbers in DNC.
   • Click DNC Button available in the left panel.
     
     
     

   • Click the "Import DNC" button to upload the list of numbers.
     

   • Here, you need to select the file (CSV format) and select the country of the numbers that you wish to upload.
     
2. Upload a Single number to the DNC list.
   • Click the "Add" button to add a single number.
     
   • Here, you need to select a list and provide the number that you wish to add in DNC list
     

 

DNC as Opt-out list

 

DNC List allows you to store opt-outs from contacts who no longer wish to receive calls and/or text messages from you. They can be added directly to DNC while the campaign is running. Contacts get added to DNC in the following ways:

• If a contact has sent an SMS reply with a DNC keyword (Stop, Unsubscribe, Cancel or Quit).
• An agent can manually move a contact to DNC by clicking the "OPT-out" button from Peer to Peer campaign.
• An Agent can select call disposition (Bad number or DNC) from a Call Center campaign.

You can reach the DNC list by clicking the "DO NOT CALL" tab 

 

 

Feel free to ask if you have more questions to [email protected]