Compliance Requirements for Business Voice Broadcast Campaigns - FAQs

Does this affect political or non-profit campaigns?
🗳️ No. These updates primarily affect business and commercial campaigns.
Political and non-profit campaigns, which are used for surveys, informational messages, or fundraising, have different compliance paths.

What if I don’t have consent from my recipients?
⚠️ For business campaigns, federal law requires prior express written consent to call cell phones.
If consent isn’t available, your campaign cannot be approved.

Will my existing campaigns continue to work?
🚫 No. Campaigns that do not meet new compliance requirements will be paused automatically.
You’ll receive a notification with steps to contact support and resolve the issue.

What is STIR/SHAKEN?
🔐 It’s a caller authentication technology that ensures the caller ID being displayed is legitimate.
This prevents spoofed or fraudulent calls and helps carriers verify your identity.

Have more questions? Write to us at support@callhub.io or create a ticket from the Support Center.