Call Dispositions in CallHub

Call disposition is a label that describes the outcome of the call. Dispositions help you identify the success rate of your campaign. It also gives you the ability to generate comprehensive reports based on call outcomes.

 

This section describes all the Call Dispositions in CallHub.

Disposition	Description
ANSWER	The user answered the call.
CALLBACK	Allows agent to schedule a callback with the contact.
BAD_NUMBER	It is an invalid number, choose this to add the number to DNC.
DO_NOT_CALL	Do not call the number. Choose this disposition to add the number to DNC.
MACHINE	The call was answered by answering machine.
NO_ANSWER	The call went through, but nobody answered the call.
ORIGINATOR_CANCEL	The agent canceled the call.
USER_BUSY	The contact number was busy.
CONGESTION	Call Failed due to network congestion.
UNALLOCATED_NUMBER	Call Failed as the number is not allocated to a person.
NORMAL_TEMPORARY_FAILURE	The destination number was not reachable at that time of the call.
NETWORK_OUT_OF_ORDER	The call failed because of a network issue on the carrier end.
NORMAL_UNSPECIFIED	The call went through but was not received
LEFT_MESSAGE	The machine picked up the call and a message was left.
RECOVERY_ON_TIMER_EXPIRE	When the call is timed out or if the system is unable to connect with the destination number in the due time or if there is a network issue at the carrier's end.

 

The above-mentioned dispositions are available by default in CallHub. In case you wish to add custom dispositions you can click here for step by step instructions.

 

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