Improve your reporting by using the right dispositions for your Calls in phone banking. Use custom dispositions for specific call outcomes.
Call disposition is a label that describes the outcome of the call. Dispositions help you identify the success rate of your campaign. It also allows you to generate comprehensive reports based on call outcomes.
This section describes all the Call Dispositions in CallHub.
|ANSWER||The user answered the call.|
|CALLBACK||Allows the agent to schedule a callback with the contact.|
|BAD_NUMBER||It is an invalid number; choose this to add the number to DNC.|
|DO_NOT_CALL||Do not call the number. Choose this disposition to add the number to DNC.|
|MACHINE||The call was answered by the answering machine.|
|NO_ANSWER||The call went through, but nobody answered call.|
|ORIGINATOR_CANCEL||The agent canceled the call.|
|USER_BUSY||The contact number was busy.|
|CONGESTION||Call Failed due to network congestion.|
|UNALLOCATED_NUMBER||Call Failed as the number is not allocated to a person.|
|NORMAL_TEMPORARY_FAILURE||The destination number was not reachable at that time of the call.|
|NETWORK_OUT_OF_ORDER||The call failed because of a network issue on the carrier end.|
|NORMAL_UNSPECIFIED||The call went through but was not received|
|LEFT_MESSAGE||The machine picked up the call and a message was left.|
|RECOVERY_ON_TIMER_EXPIRE||When the call is timed out or if the system is unable to connect with the destination number in due time or if there is a network issue at the carrier's end.|
The above-mentioned dispositions are available by default in CallHub. You can click here for step-by-step instructions if you wish to add custom dispositions.