Custom Disposition is the new disposition in addition to the existing CallHub disposition defined by the user in CallHub which can be used in Call Center campaigns. You can add Custom Disposition here.
Add new call disposition
- To add a new disposition, you need to navigate to the Settings page of your account and click on the tab 'Call Disposition'
Click on the 'Disposition' button to add a new disposition. Define the disposition name and click on 'Create'.
- Your new disposition is now added. To edit the disposition click on the 'Edit' icon in the table. You can delete the disposition by clicking on the delete icon beside the edit option.
Use new call disposition in Call Center Campaign
You can use the newly created call disposition in your call center campaign while enabling 'Call Disposition'. You can see the new disposition present here 'Wrong Number'.
You can also select a newly created disposition for retry. This will work the same as the existing disposition.