Call Dispositions in CallHub – CallHub Customer Support

Call dispositions are labels that describe the outcome of a call. They are important because they:

Help track the success rate of your campaigns.
Allow agents to mark calls accurately.
Enable you to generate detailed reports based on call outcomes.

You can also create custom dispositions to capture specific results unique to your campaigns.

Default Call Dispositions in CallHub

Here are the dispositions available by default:

Disposition	Description
ANSWER	The contact answered the call.
CALLBACK	The agent scheduled a callback with the contact.
BAD_NUMBER	The number is invalid. Adds the contact to the DNC list.
DO_NOT_CALL	Marks the contact as “Do Not Call.” Adds them to the DNC list.
MACHINE	The call was answered by a voicemail/answering machine.
NO_ANSWER	The call went through but no one answered.
ORIGINATOR_CANCEL	The agent canceled the call.
USER_BUSY	The contact’s number was busy.
CONGESTION	Call failed due to network congestion.
UNALLOCATED_NUMBER	The number is not assigned to a person.
NORMAL_TEMPORARY_FAILURE	The contact’s number was unreachable at the time of the call.
NETWORK_OUT_OF_ORDER	The call failed due to a carrier network issue.
NORMAL_UNSPECIFIED	The call went through but wasn’t received.
LEFT_MESSAGE	The machine answered and the agent left a message.
RECOVERY_ON_TIMER_EXPIRE	Call timed out or couldn’t connect due to carrier/network issues.

Custom Call Dispositions

In addition to the above, you can create custom dispositions tailored to your campaign needs.
👉 [Click here for step-by-step instructions on adding custom dispositions.]

Conclusion

Using the right call dispositions ensures accurate tracking, better reporting, and more effective campaign management. Default dispositions cover common outcomes, but you can always add custom ones for more flexibility.

If you have questions or need help with setting up or managing call dispositions in your campaigns, our support team is ready to assist. You can submit a request, use the live chat on your dashboard, or email support@callhub.io

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