The Telephone consumer protection act (TCPA) limits the use of automated dialing systems, voice and text messages to consumers in the United States, without prior consent.
Any individual or organization forbidding the law will be fined anywhere above $500/call for the number of calls made or texts sent.
Important guidelines to be followed before calling people in the US:
Prohibits callers from calling residences before 8 AM or after 9 PM, local time.
Requires callers to maintain a "do-not-call" (DNC) list of consumers who asked not to be called, the DNC request must be honored for 5 years.
Requires callers provide their name, the name of the person or entity on whose behalf the call is being made, and a telephone number or address at which that person or entity may be contacted.
Prohibits solicitations from residences that use an artificial voice or a recording.
Prohibits any call made using automated telephone or any artificial or prerecorded voice to an emergency line i.e, 911, a hospital emergency number, a physician's office, a hospital or healthcare facility, a cellular device, or any service for which the recipient is charged for the call.
TCPA at CallHub:
Call center software - Do not call mobile numbers
Under the TCPA, it's is against policy to call mobile numbers through an Automated Telephone Dialing System (ATDS). CallHub has a phone number verification tool that helps you identify mobile numbers in your phonebook. You can then weed them out and make sure that your call center campaigns are TCPA compliant.
Collective calling - Manually dialing numbers
CallHub gives you the ability to manually dial numbers keeping your campaign TCPA compliant. Set up a Collective Calling campaign and ask agents or volunteers to manually dial the numbers, assigned to them by CallHub, using their own physical devices. All the calls assigned, notes and survey messages will be recorded through CallHub in a compliant manner.
Do Not Call List:
CallHub has an option to add a DNC option to your campaigns. Whether it be a voice broadcasting campaign, an SMS marketing message or a Call Center campaign. A contact can choose to be added to your DNC list. Once added, the contact will never be called or texted again through CallHub.
Call Center - Monitor Agents:
In CallHub, you can record all calls and monitor call center agents during calls. Maintain TCPA compliance by ensuring that your agents do not go outside the script and possibly break TCPA regulation.
Note: Necessary features are added by CallHub to comply with the regulations and users should take note of this to avoid being penalised while running the campaigns.
Any doubts or queries, send us an email to [email protected] and we will be glad to answer them.
Happy and Safe Campaigning Folks! :)