Contact Household

In case your contact list has contacts that belong to different people in a family and share the same number or have several work contacts that have the same office number. CallHub will automatically club these contacts as a household.

If you wish to add a different number to the same household you can do it manually following the below steps:

• From the contact list, Search and click "Household" icon :
  
  
  

• Search the contact to be added and click the "Add" button to add it to the household.
  
  

   

• Once added, the household of the contact is displayed along with the contact's details:
  
  

 

Note: Agents will see all contacts in the household while on a call. They can select the contact with whom they are connected, using the "Set as current Contact" button.