In case your contact list has contacts that belong to different people in a family and share the same number or have several work contacts that have the same office number. CallHub will automatically club these contacts as a household.
If you wish to add a different number to the same household you can do it manually following the below steps:
- From the contact list, Search and click "Household" icon :
Search the contact to be added and click the "Add" button to add it to the household.
Once added, the household of the contact is displayed along with the contact's details:
Note: Agents will see all contacts in the household while on a call. They can select the contact with whom they are connected, using the "Set as current Contact" button.