Call and Outreach Completion - Triggers – CallHub Customer Support

Call Completed and Outreach Completed are two important triggers used in CallHub Workflows 2.0 Below are scenarios where a call and outreach are termed Completed and Not Completed.

Trigger - Call Completed:

Call is termed Completed for the calls where;	Call is termed NOT completed when;
Contact hangup Agent hangup Answering machine detected for answered calls by machine or person (AMD enabled in case of predictive and auto dialer) Incoming call connected Callback scheduled calls Automated callback calls Retry attempt calls No answer calls Not reachable calls Number is busy Invalid number Dropped calls in case of predictive, auto-dialer, and clicker dialer	Incoming calls are not connected to agents

Trigger - Outreach Completed:

Outreach is termed Completed for the calls where;

Outreach is termed NOT completed when;

Contact hangup (if retry attempt was not there or if all retry attempts have been exhausted)
Agent hangup (if retry attempt was not there or if all retry attempts have been exhausted)
Answering machine detected (AMD enabled in case of predictive and auto dialer)
Incoming call connected
Automated call back (if a retry attempt was not there or when all retry attempts have been exhausted)
Callback (when all attempts have been exhausted)
Retry attempt calls (when all the attempts are exhausted)
No answer calls (if the retry attempt was not there or if all retry attempts have been exhausted)
Not reachable calls (if a retry attempt was not there or when all retry attempts have been exhausted)
Number is busy (if the retry attempt was not there or when all retry attempts have been exhausted)
Invalid number (if the retry attempt was not there or when all retry attempts have been exhausted)
Dropped calls in case of predictive, auto-dialer (if retry attempt was not there or when all retry attempts have been exhausted), and clicker dialer.

Incoming call is not connected

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