Configuring Privacy Settings in Your Call Center Campaigns

Protecting your contacts’ personal information is crucial for both privacy and compliance. CallHub’s privacy settings allow you to control exactly what information your agents can view or edit while managing call center campaigns. By configuring these settings, you can ensure that agents have access only to the data they need, helping your team work efficiently while keeping sensitive information secure.

Step-by-Step Instructions

Step 1: Access Privacy Settings

1. Log in to your CallHub account.
2. Click your profile icon in the upper-right corner.
3. From the menu, select Settings.
4. On the Settings page, open the Privacy tab.

Step 2: Choose Fields to Hide

• You will see a list of contact fields (e.g., phone, mobile, last name, city, address).
• By default, all fields are checked, meaning agents can view them.
• To hide a field, uncheck the box next to it.

Step 3: Save Your Settings

• After selecting which fields to hide, scroll down and click Save Settings.
• You can edit these settings anytime by checking/unchecking fields again.

Note: Settings saved will apply to all your call center campaigns. 

Tip: Regularly review and update your privacy settings to ensure they align with your campaign objectives and compliance requirements.