Message status refers to the current state of message delivery. CallHub maintains the status value that describes the outcome state of the message delivery. The telecom carrier sends this information back to CallHub at every stage. CallHub sends the messages to a carrier, and then these messages are sent to destination handsets. The carrier returns the corresponding message statuses to the CallHub.
CallHub lists the numbers under each message status in the campaign overview section, and that's the foremost information for every campaign manager as it comes under the telecom regulations and CallHub Acceptable Usage Policy.Â
The list of message statuses for CallHub Texting outreach:
|
Status |
DESCRIPTION |
|
Outbound Total |
Total outbound messages sent from the campaign. |
| Sent | This tells you that your message was sent, but that the mobile carrier hasn't given us a status update. |
|
Delivered |
The carrier has received confirmation that the message has been delivered to the recipient’s phone. |
| Pending | The system in the process of sending the message and your messages are in the queue. |
|
Failed |
The message could not be sent. This can happen for various reasons including network congestion, handset switched off, or unavailable. We do not charge you for the failed messages. |
|
Filtered |
We have a mechanism in place that analyzes your contact list to identify landlines/VOIP, invalid and malformed numbers. These numbers are added to the DNC list and are not contacted through the campaign. |
|
Rejected
|
These are the numbers that are available in the DNC list of your CallHub account. |
|
No Route
|
The carrier and fallback carriers were not able to deliver the SMS message. This could happen due to various reasons like the message content is filtered, caller id number is blocked, etc. You may refer to the error codes here to identify the exact cause. |
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