Multi-Select Questions in a Call Center Campaign

The multi-select question allows respondents to select multiple answer options from a set of options. This type of question is commonly used to gather information on preferences, opinions, or behaviors that may have multiple possible answers.

With the multi-select feature, as the name suggests, the agents can select multiple choices for a question and record it with the conversation. 

To move forward with setting up the surveys with Multi-Select, click "Questions" in the script section of the campaign.

Next, you need to choose Multi Select Response under the CallHub section. 

Add the surveys to your campaign's script. Users have the option to personalize survey questions for their contacts by using personalized tags. 

With the multi-select feature, the agents can select multiple choices for a question.

After you have set up the questions, you can choose tags for every response. These tags will be added to the contact after the agents have chosen them during the call. 

Generating Results for a Call Center Campaign with Multi-Select:

The option to generate a report for the Multi Select Question is pretty simple. To generate a report, you need to navigate to the Results section in the Campaign that you have set up Multi-Select. 

Next, you need to choose the Question set up in the campaign. 

After selecting the question, the option to select the choices will appear in the Result section under the filters. You may choose multiple options here based on your requirements. Once done, you may click "Filter Results" and Export Results to filter results for these options and export them into a CSV file.

Any questions or concerns, please reach out to the Support team at support@callhub.io or create a ticket from the Support Center.