Campaign overview for Call Center campaigns shows call details and the cost of the campaign.
Details for Campaign Statistics:-
- Completed - Completed counts include contacts that have completed all retry attempts and are not going to be called again in this campaign.
- Contacted - This includes contacts called from the campaign and completed all retry attempts.
- Failed - This includes counts of failed contacts, i.e., unable to dial number, unallocated numbers, temporary failure are all included as failed calls.
- DNC - Count of contacts that have been added to DNC(CallHub DNC list and contacts that are disallowed in the campaign under Manage DNC) or marked as Bad Numbers by agents.
Pending -
Pending counts include the number of contacts that need to be reached by agent plus contacts in retry.
- Contacts in retry - Contacts that are waiting to be added after retry interval time that has been set while creating a campaign.
- Retry Attempt - Count of retry cycle contact is in. For example - If all subscribers get contacted once, and we started to call contact which is marked to be retried, then it will be shown under Retry attempts.
Call Stats -
- Total Calls - Total Calls include the sum of Pickups, Voicemail, Dropped Calls, and Other Calls.
- Dropped Calls - This includes all calls that got dropped while the agent is on another call (auto and predictive dialer). The count consists of retries data.
- Voicemail - Count of contacts to whom agent dropped voicemail. The count includes retries data.
- Pickups - Count of calls that are answered up by the contacts. The count includes retries data.
- Other Calls - Other calls include no answers, user busy, or invalid numbers.
CallBacks -
Shows details on Callbacks setup by agent(s) by selecting "CallBack" Disposition.
- Scheduled: Total numbers of Calls scheduled by the agents
- Attempted: Number of Callbacks attempted
- Unattempted: Number of Callbacks missed.
Text Statistics-
Shows details on messages sent and received from a call center campaign.
- Contacts: Number of contacts that are reached out via text.
- Replied: Number of contacts responded to texts.
Texts including responses:
- Total: Sum of messages sent and received from the campaign.
- Manual texts: Number of messages sent manually by agents.
- Auto texts: Number of automated texts sent through the campaign.
- Incoming texts: Number of incoming messages received.

Credits spent on the current campaign.
- Calls: Cost of making calls
- SMS: Cost of sending and receiving messages.
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