Mahesh Nayak
CallHub Support Team- Total activity 441
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Articles
Recent activity by Mahesh Nayak-
2FA on CallHub accounts
To ensure the security of the CallHub accounts beyond just using a username and password, we have implemented 2-Factor Authentication on user accounts. 2FA adds an extra layer of security to your ...
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The End of Unregistered 10-digit Numbers for A2P texting in US
The regulatory space for 10-digit long code (10DLC) messaging has changed significantly, with U.S. carriers set to block all unregistered 10DLC traffic starting December 7, 2024. This cutoff marks ...
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Managed Groups for multiple CallHub accounts
Organizations having multiple accounts on CallHub can manage all their account progress through a single login. The manage accounts feature allows a campaign manager/account admin to manage multipl...
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Low credits error on Whitelabel accounts
The minimum balance for the Reseller Dashboard and their user accounts is calculated in real-time. The system checks for minimum credits required for the Reseller dashboard and the user accounts co...
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Why calls are assigned to me as an admin when I am not an agent?
As a default agent, all the calls that are not answered (NO_ANSWER) will be assigned to the default agent or email address associated with the primary admin account in the Call Report or Campaign R...
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Are there any special campaigns(use-cases) for 10DLC?
Here's a list of special campaign use cases for 10DLC. These particular use cases may result in higher throughput of texts for campaigns. These are special campaign use cases: Agents and Franchises...
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I have already submitted by Campaign details. When can I start using 10DLC?
Once you have submitted your brand and campaign on our portal, the information is forwarded to The Campaign Registry (TCR - the 3rd party that handles carriers' 10DLC registration system). This is ...
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Can I register a non-US brand for 10DLC?
10DLC is available only in the US. Support for non-US brands will be added in the future. Please request an update through an email and we will get back to you.
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My STIR/SHAKEN registration failed. What are the next steps?
SHAKEN/STIR failed on your account? Here's what you need to know and how you can move forward with submitting the correct details. To comply with STIR/SHAKEN regulations, CallHub submits your regis...
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Workflows in CallHub. A brief overview.
Workflow is a series of events linked to each other to complete a specific task sequentially through automation. With a workflow builder, you can quickly set up workflows that are fully automated a...