Ashish Rathod
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Articles
Recent activity by Ashish Rathod-
What Is 10DLC? Registration, Requirements, and Messaging
10DLC lets you send high-volume text messages to US phone numbers from a regular 10-digit local number without your messages getting filtered as spam. This article explains what 10DLC is, why US ca...
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Set up a Call Center campaign
Want your agents calling contacts, capturing survey answers, and sending follow-up texts all from one campaign? Here's how to set one up in CallHub. This guide is for campaign managers and admins.A...
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Agent Sharing: One Agent, Multiple Organizations
Agent Sharing enables managers to share agents across the sub-accounts linked to their main CallHub account. A shared agent can work under multiple sub-accounts using a single login - no duplicate ...
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Switch Between Organizations as a Shared Agent
Has your manager shared your agent account with more than one organization? You can switch between those organizations from your web dashboard or the CallHub mobile app without logging out. Here's ...
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Send an MMS broadcast
Send images, GIFs, or videos to your whole contact list in one go. This guide is for campaign managers who want to send a bulk multimedia message from CallHub.Why use an MMS broadcastAn MMS carries...
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Suppress Contacts from a Call Center or P2P Texting Campaign Using a Suppression List
Want to skip certain contacts in a specific campaign without blocking them from all future outreach? A suppression list lets you exclude contacts from one campaign, for example, people your team al...
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What Is Agent Quality?
Agent Quality is a feature available on Call Center campaigns in CallHub. It uses AI to evaluate your agents' real calls and gives you a clear, objective view of who is performing well and who need...
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Onboarding Coaching: Getting Agents Ready for Live Calls
Onboarding Coaching is a one-time training experience for agents when they first join a Call Center campaign in CallHub. Before they can take live calls, agents work through a reading guide, a quiz...
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View reports for a recurring campaign
See how each send performed and how the campaign is doing overall, in one place, without duplicating campaigns or stitching numbers together yourself. This guide is for campaign managers running a ...
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Complete Onboarding Coaching Before Taking Live Calls (Agent Guide)
Want to start taking calls on a campaign that requires Onboarding Coaching? This guide walks you through the coaching steps so you can join live calls. It's for agents on a Call Center campaign whe...