Ashish Rathod
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Activity overview
Latest activity by Ashish Rathod-
Ashish Rathod created an article,
Stop outreach to contacts who already responded in a Call Center campaign
Want CallHub to stop dialing someone the moment they complete your survey? Set up a Stop Outreach Workflow so tagged contacts drop out of the retry queue automatically. This guide is for campaign m...
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Ashish Rathod created an article,
Look up the triggers, conditions, and actions available in Workflow 2.0
Want to know which building blocks you can use in a CallHub Workflow? This reference lists every trigger, condition, and action in Workflow 2.0, what each one does, and how to pick the right combin...
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Ashish Rathod created an article,
View reports for a recurring campaign
See how each send performed and how the campaign is doing overall, in one place, without duplicating campaigns or stitching numbers together yourself. This guide is for campaign managers running a ...
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Ashish Rathod created an article,
Complete Onboarding Coaching Before Taking Live Calls (Agent Guide)
Want to start taking calls on a campaign that requires Onboarding Coaching? This guide walks you through the coaching steps so you can join live calls. It's for agents on a Call Center campaign whe...
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Ashish Rathod created an article,
Switch Between Organizations as a Shared Agent
Has your manager shared your agent account with more than one organization? You can switch between those organizations from your web dashboard or the CallHub mobile app without logging out. Here's ...
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Ashish Rathod created an article,
Send an MMS broadcast
Send images, GIFs, or videos to your whole contact list in one go. This guide is for campaign managers who want to send a bulk multimedia message from CallHub.Why use an MMS broadcastAn MMS carries...
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Ashish Rathod created an article,
Understand Texting Message Statuses
Learn what each message status in your texting campaigns means, so you can read your results and act on delivery problems. This is for anyone reviewing a Text Broadcast or a Peer-to-Peer campaign. ...
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Ashish Rathod created an article,
Set up Branching Scripts in a Call Center campaign
Want your agents to see only the script sections that match what a contact says? This guide shows campaign managers how to build a branching script in a Call Center campaign, preview it, and unders...
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Ashish Rathod created an article,
Make calls in a Call Center campaign as an agent
Ready to start calling? This guide walks you through joining a campaign from the agent console and working through your calls, from your first dial to saving your last survey response.Before you st...
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Ashish Rathod created an article,
Suppress Contacts from a Call Center or P2P Texting Campaign Using a Suppression List
Want to skip certain contacts in a specific campaign without blocking them from all future outreach? A suppression list lets you exclude contacts from one campaign, for example, people your team al...