Ashish Rathod
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Activity overview
Latest activity by Ashish Rathod-
Ashish Rathod created an article,
Agent Guide: Completing Onboarding Coaching
This guide is for agents on a Call Center campaign where Onboarding Coaching has been enabled. If your campaign requires Onboarding Coaching, you will need to complete it before you can join live c...
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Ashish Rathod created an article,
Onboarding Coaching: Getting Agents Ready for Live Calls
Onboarding Coaching is a one-time training experience for agents when they first join a Call Center campaign in CallHub. Before they can take live calls, agents work through a reading guide, a quiz...
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Ashish Rathod created an article,
What Is Agent Quality?
Agent Quality is a feature available on Call Center campaigns in CallHub. It uses AI to evaluate your agents' real calls and gives you a clear, objective view of who is performing well and who need...
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Ashish Rathod created an article,
Agent Sharing as an Agent
If a manager has shared your agent account with more than one organization under their main CallHub account, you can switch between those organizations from your dashboard or the mobile app without...
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Ashish Rathod created an article,
Agent Sharing: One Agent, Multiple Organizations
Agent Sharing enables managers to share agents across the sub-accounts linked to their main CallHub account. A shared agent can work under multiple sub-accounts using a single login - no duplicate ...
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Ashish Rathod created an article,
Reply Mode for P2P Texting Campaigns
Reply Mode allows campaign managers to stop sending new initial messages while still allowing agents to continue replying to existing conversations, giving managers more control without interruptin...