Why is my account charged when I am not running any campaign?

You may sometimes see charges on your CallHub account even when no campaigns are active. These charges can result from various services and features that incur costs outside of active campaigns. Understanding these scenarios can help you manage your account efficiently and avoid unexpected deductions.

Common Reasons for Charges

• Rental of Numbers
  Renting numbers such as call center numbers, texting numbers, shortcodes, adaptive texting blocks, dynamic caller ID blocks, or dial-in numbers incurs rental charges. These charges apply regardless of campaign activity and can be reviewed on the Numbers page.

• Incoming Calls and Messages
  Charges apply for incoming calls and messages based on inbound pricing. Additionally, sending test messages or making test calls after creating campaigns are chargeable activities.

• Number Verification
  When adding your own validated number in the Numbers section, a verification call is made to confirm the number's validity. This process deducts credits from your account.
• Recording Audio
  Utilizing the media section to record audio or celebrity recordings initiates a call, leading to credit deductions from your account.

Well, that's how you can be charged even though you are not running any campaign.
Manage your credits wisely!  

💡 Tip: To avoid charges from rented numbers and incoming calls/messages, enable Auto-Unrent. Go to the Numbers section and set an inactivity period. Numbers will automatically be unrented once they’re unused for that duration.

If you encounter any issues or have questions about charges on your account, our support team is here to help. You can submit a request through the CallHub Support portal, use the live chat on your dashboard during business hours, or email us at support@callhub.io. We’re happy to assist and ensure your campaigns continue smoothly.