In CallHub, you get the option to choose the dialer for your Call Center campaigns. Based on your requirements and the outreach strategy, you can choose one of the below three dialers for making calls.
- Power Dialer
- Predictive Dialer
Power Dialer allows your Agents/Volunteers to control the call rate. Your Agent needs to click the "Next Call" button to make the next call. The system will then call the next contact in the queue automatically.
This allows your agents to fill the survey and answer all questions correctly before moving to the next call. This dialer is convenient for the sales team, advocacy, and political groups that need fundraising and for campaigns that where the cost of not talking to contact is very high.
An AutoDialer adds additional functionality to the Power Dialer, which allows you to increase the dialing rate per agent. You can choose from two options i.e. 1:1 or 2:1.
1:1 - In this case, as soon the agent finishes the call, CallHub will start dialing the next contact automatically for that agent.
2:1 - In this case, CallHub will call 2 contacts automatically as soon as the agent finishes the call. CallHub will connect the agent with the call that is answered first. In case both the calls are answered at the same time, 1 call will be connected with the agent and for the other, you can choose to hang up or to play an answering machine message. (⚠️)
3:1 - In this case, CallHub will call 3 contacts automatically once the agent finishes the call. CallHub will connect the agent to the call that is answered first and for the other 2 calls, you can choose to hang up or play answering machine audio. (⚠️)
This dialer best suits you if you are stressed over time and want to reach maximum callers as it will skip over busy and unanswered calls.
Predictive Dialer makes sure that your Agents/Volunteers are fully engaged, and you can reach a large audience. Based on the number of live Agents, pickup rate, percentage of dropped calls, and average call handling time, Predictive Dialer algorithms calculate exactly when it should make the next call and assign it to the available agent.
As the dialer only connects agents to answered calls, an agent's time isn’t wasted on listening to dial tones of unanswered calls, invalid numbers, and fax machines.
⚠️ indicates the dialer is a Premium feature.