Connection preferences for agents

Choose the right connection preference for your agents based on your network. Use a Phone or Dial-In if you have a poor internet connection.

CallHub offers 3 ways in which your agents could join the campaign and start making calls. Based on the agent's convenience you can select the required connection preference.

• Browser+App: In this mode, calls will be made from the Chrome browser. Your agent just needs to connect the headphones with his machine/laptop, click the "Join the campaign" button to join the campaign. 
• Dial-out+App: On clicking the "Join campaign" button system will call the agent's number and join him with the campaign. The conversation is carried out on the phone and the data for the calls are entered on CallHub.
• Dial-In+App: This option allows agents to call a specific number and punch the code displayed on the screen to join the campaign. 

+App suggests the agent can also use these connection preferences on CallHub's Mobile App.

Steps to change the connection preference

Step 1: Log in to your CallHub account and click on Agents.

Step 2: Select the agent and the Connection Preference type for that agent.

Once the connection preference is changed by the manager the agents can log in to their accounts and make calls. 

Note: If the agents are already logged in, they need to refresh their page to see the change in connection preference.