In this article, we will discuss how to set up a Voice broadcasting campaign using the Luminate Online integration. Before creating a Voice broadcast campaign, please ensure that you have connected your CallHub account to Blackbaud Luminate Online.
Create a Voice Broadcast campaign from Campaigns > New Campaign > Select Voice Broadcast> Next
You can add a specific interest to all constituents that will answer calls from this campaign. Interest added here will flow back to Luminate Online and help you fetch all donors that you could reach via voice broadcast campaign.
While creating the Voice Broadcast Campaign, you can add Luminate Online Interests for each transfer digit. Interest selected under Transfer will flow back to Luminate Online and will be added to the constituent
You can link this campaign with interaction from the "Integration" section. An interaction log will be created for each constituent in Luminate Online who is contacted through this campaign.
The recording link for the interaction with constituents will sync back to Luminate Online as Interactions.
An email with a recording link will be sent to the campaign manager when the attendee chooses to record feedback by pressing a transfer digit.
Data Sync back to Luminate Online
Interests synced to constituent's record in Luminate Online
Interactions synced to constituent's record in Luminate Online