Live Edit of Scripts in a Call Center campaign

Users often need to change their scripts based on contact responses. Previously, this required pausing the campaign, making changes, and restarting it. These pauses caused volunteers to become inactive and often leave, which disrupted the campaign and lowered its effectiveness.

Editing branched scripts was also time-consuming since users had to maintain the script logic carefully. These interruptions wasted both campaign time and volunteer effort.

To solve this, CallHub now allows you to edit scripts in an active (START) campaign without affecting volunteer sessions.

To edit a Campaign's script, go to Campaigns > Select Campaign > Script > Edit Script.

Note: If the Campaign is started and you choose Edit Script, the system will only allow you to edit the campaign's script. You cannot edit any other campaign settings.

Upon choosing the "Edit Script" option, you will be redirected to the scripts' Edit mode. You can make necessary changes to the script and click "Save & Exit" to save and apply the changes to the script in the campaign.

Once done, the changes in the script will be visible to the volunteers making calls in the campaign. 

Things to Note

• Scripts can be edited while the campaign is in START state.

• Previous campaign results remain intact and can still be:

  • Downloaded from Campaign Results.

  • Viewed in the Results section.