Agent Call Reports

Agent Call Reports gives you, as a user, the ability to track multiple metrics of an agent(s) for the calling campaigns of your account. With the agent reports, you can generate reports for calls dialed by an agent across multiple campaigns in the account or for all the agents across a single campaign, both for Outbound and Inbound calls.

This also gives you information on the time spent by the agent over the calling session, the number of times they joined the campaign, the total talk time, and the average duration of the calls they handled for the campaign. 

As an admin, you can navigate to Reports > Agent Reports and use the filters to generate reports based on your requirements. Below is an example image of agent report filters.

If you wish to generate a report of all the campaigns and all the agents for a specific period, you may select the From and To dates from the filter and click on Apply. This way, the system will select all the campaigns and all the agents by default.

Similarly, you can choose the filter to specific agents or specific campaigns or only filter the reports based on Outbound/Inbound calls. This report gives you an eagle-eye view of the agent's performance across all the campaigns in your account.