The minimum balance for the Reseller Dashboard and their user accounts is calculated in real-time. The system checks for minimum credits required for the Reseller dashboard and the user accounts combined together every 5 minutes.
Here, the active campaigns (SMS and Calling), with contacts in the Pending state, are considered. The charges for messages (number of segments) to the number of contacts and the charges for calls to the number of contacts are calculated, and the minimum credits error is flagged as a warning to the user.
The Reseller admin and their user accounts have to recharge their accounts to bypass the Low credit error warning. Once the account(s) are recharged, the campaigns will resume calling/sending texts within the next few minutes.