Tarun
CallHub Support Team- Total activity 238
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Recent activity by Tarun-
Is there a cost for text messages that are not delivered?
Yes. Telecom carriers charge us for every text message that is sent to them, irrespective of whether it is delivered or not. Hence, the charges apply to users as well.
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How are rented phone numbers charged?
Pricing may seem confusing if you have rented numbers. It can also lead to charges even when you're not running campaigns. Know more here. The rent for the phone number is deducted from the credits...
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Do I have to pay for busy or invalid numbers?
We don't charge calls that don't get through. These include outcomes like do not connect, busy, not answered, or invalid numbers. The charge only applies if a human or an answering machine answers...
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What are my payment options?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club. We also accept wire transfers as a form of payment. If you want to use a wire transfer, please contact us at sales@cal...
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How to change/Stop Hold Music
In Call Center (CC) campaigns, agents hear hold music while waiting for the next call to connect. While this helps fill the silence, long shifts can make the music repetitive or distracting. If you...
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How to create a contact list for Calling or SMS campaign?
Before running any campaign, it is essential to ensure that you have set up your contact list correctly. The following guide will help you do this. Calling Campaigns If you wish to run a call cente...
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Using Short Codes while complying with CTIA
The CTIA is a trade organization focused on the US wireless communication industry. Here's how to use Short Codes while complying with them. CTIA includes carriers, industry members, and other prof...
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What is shortcode?
A shortcode is typically a 5-6 digit number just like telephone number but designed to send and receive text messages. It allows to send messages in high volume and generally used by businesses to ...
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Best Practices for Obtaining Opt-In Consent from Users
Before initiating any messaging campaigns through CallHub, obtaining explicit opt-in consent from your users is essential. This ensures compliance with texting regulations and fosters trust with yo...
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CallHub-Luminate Online Integration
What is Blackbaud? Blackbaud provides software and services for non-profits such as CRM, marketing campaigns, Fundraising, finance and accounting, and analytics. More than 27,000 Non-profits use Bl...