Mahesh Nayak
CallHub Support Team- Total activity 441
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Articles
Recent activity by Mahesh Nayak-
Deleting ActBlue connections on CallHub
To access your ActBlue integration settings, go to the main menu in the left panel and click Integrations. In the Integrations section, under the ActBlue integration card, select View connections t...
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Tracking Agent Performance in Call Center Campaigns with Metabase
As a campaign manager, keeping track of agent performance is essential for understanding campaign effectiveness. The Agent Performance dashboard in Metabase analytics is designed to give you a clea...
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Live Edit of Scripts in a Call Center campaign
Users often need to change their scripts based on contact responses. Previously, this required pausing the campaign, making changes, and restarting it. These pauses caused volunteers to become inac...
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Syncing data between CallHub and PDI
CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. To initiate the integration setup, click on "Connect. " Once you have set up the integration, you may im...
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What are the available Triggers, Conditions, and Actions available in Workflow 2.0?
A Workflow with trigger, condition, and actions is a series of steps that are initiated by a specific trigger event, followed by a set of conditions that determine the next action to be taken, ulti...
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Relational Organizing Campaign Overview Statistics
In the campaign overview, you can view the progress of the campaign. For a better understanding, we have divided the Overview into Campaign Statistics and Funnel/Outreach medium Stats. Below is an ...
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Setting up a Sender domain and profile for your Email Campaign.
Email campaigns usually require a domain that supports sending and receiving emails. If you have a domain that you wish to use for sending well-crafted templated emails, here's what you need to do....
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What happens when a contact calls back on my number?
The answers to all your questions about inbound calling on CallHub. Starting with "What happens when a contact calls back on my number?" Call Center campaigns with Inbound calling require a number ...
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Create a contact list of Pending contacts
A new contact list from Pending contacts can be created in Peer to Peer Texting, Call Center campaign, and Text Broadcast campaigns. The number of Pending contacts in a campaign can be found in th...
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Multi-Select Questions in a Call Center Campaign
The multi-select question allows respondents to select multiple answer options from a set of options. This type of question is commonly used to gather information on preferences, opinions, or behav...