Mahesh Nayak
CallHub Support Team- Total activity 441
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Recent activity by Mahesh Nayak-
Which TCR campaign(use-case) can I choose for my brand?
TCR campaigns/use cases are available for brands depending on the Tax Exempt status. Know which is applicable for you based on your status. TCR campaigns(use-cases) are available for brands depend...
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How do retries work?
Sometimes contacts don’t answer the first time you call. CallHub’s retry system automatically follows up with contacts who were unavailable during the initial call, helping you reach more people an...
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Preview Dialer: Prepare, Personalize, Perform
The Preview Dialer is an advanced dialing mode available on the Callcenter platform, designed to enhance agent control and call quality. Unlike traditional dialers that automatically connect agents...
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How to check the reports for Workflow?
Workflow reports can be generated in two ways. You can either hover over the "Contact" icon on the workflow chart (image 1) or navigate to the "Contacts" section under every workflow to find the re...
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Handling errors while making calls in the mobile app
CallHub allows agents to make calls after joining the campaign at the agent's console. There are three options for making calls: web browser, dial-in, and phone. You might encounter a specific scen...
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How to make calls using a Preview Dialer in a Call Center campaign?
To dial calls using a Preview Dialer in a Call Center campaign, you must set the option as "Preview Dialer" in the Dialer section under the Targeting tab. Once the campaign is created and the age...
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Webhooks in CallHub workflows
A webhook is similar to an API that is driven by events rather than requests. Instead of an application making a request to another to receive a response, a webhook allows one program to send data ...
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How to Register my Campaign(use-case) for 10DLC?
A 10DLC registration prevents texts from getting filtered by carriers and boosts deliveries. Here's how to register your use case for 10DLC. TCR campaigns are use-cases defined by the brand for sen...
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How to check Call and SMS pricing in my account?
You can check the SMS and Calling pricing from your account under "Billing" section. Here, under Recharge tab, you may click on "Check your pricing" to get details. Pricing based on Area codes (pr...
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Inbox for Call Center Campaigns
"Inbox" for Call Center campaigns allows agents to engage in continuous conversations with contacts they have reached out to via "Manual Texts" from Call Center campaigns. This allows them to addr...