Mahesh Nayak
CallHub Support Team- Total activity 441
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Articles
Recent activity by Mahesh Nayak-
Zapier Integration: Hubspot and CallHub
In this article, I have added the steps to integrate CallHub with Hubspot through Zapier. The integration works in such a way that any lead closed on CallHub on call will create a contact on Hubspo...
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How to use Answering Machine Detection?
Automatic answering machine detection saves agents' time and helps you connect with people faster. Here's how to enable it on CallHub.Answering machine detection, widely known as AMD, helps you det...
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Recurring Campaigns using Segments
Segments are smart contact lists in CallHub that automatically update based on rules you define. Instead of using a fixed list of contacts, Segments continuously add or remove people depending on w...
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Setting up Contact Import to fetch donor lists from ActBlue to CallHub?
To begin importing contacts from ActBlue into CallHub, you first need to create secure API credentials in your ActBlue account. Log in to your ActBlue Dashboard, navigate to Admin, and then go to A...
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Integrating Raiser's Edge NXT with CallHub
CallHub offers simple integration with Blackbaud’s Raiser's Edge NXT, enabling nonprofits to seamlessly connect their texting campaigns with donor management and fundraising activities.To connect R...
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How to set up a Text to Donate Campaign on CallHub?
In this article, we will understand how to set up a Text to donate campaign using a rented number and a keyword. To start with, you need to navigate to Campaigns > New campaign > Text to Donate Cam...
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How to set up contact to agent mapping on CallHub?
Contact-to-agent mapping on CallHub can be done manually or using the Import contacts functionality, which uses a CSV file. Note: When mapping contacts to agents using a CSV file, you need to inclu...
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RCS v/s SMS, and MMS: A Brief Comparison of Messaging Technologies
RCS (Rich Communication Services) offers significant advantages over traditional SMS (Short Message Service) and MMS (Multimedia Messaging Service), providing a modern messaging experience with ric...
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Analyzing Call Center Campaign Performance with Metabase on CallHub
Metabase analytics is now available for Call Center campaigns, providing a dedicated dashboard that displays essential metrics to help you assess and optimize your campaigns. The Call Center dashbo...
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How can I use PDI surveys with CallHub campaigns?
CallHub currently supports one-way integration with PDI, and we aim to bring the full-fledged version soon. As you have seen in the setup article, all you need is your PDI username and API key to c...