Did your agents get a "Campaign not scheduled to make calls" error? Here's why that happens and how you can fix the issue to start calling.
In the call center campaign, agents may run into an error "Campaign not scheduled to make calls now" as shown in the below image, while trying to join the campaign.
This error occurs when the time you join the campaign does not match with the scheduled time of the campaign. The issue can be resolved by following the below steps.
Days you operate on:
This option gives you the ability to choose which days in a week you can run a campaign. It should be noted that the day on which you are making a call is checked under the "Days you operate on" option in the Schedule section of your campaign. You can refer to the image below.
Daily Operational hours:
With this option, you can choose the time when the agent can make calls for your campaign. If an agent tries to make a call outside the operational hours, the same error "Campaign not scheduled to make calls" will pop-up on the agent console. You can refer to the image below on how operational hours can be set.
Time zone of your account:
If you have made the above changes and still facing the issue, you need to check the time zone of your account under Settings and set it to your local time zone.
Once you have made the above changes, you are all set to make calls on your Call Center campaign. In case you face any issue, drop us an email to email@example.com