Tarun
CallHub Support Team- Total activity 226
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 2
- Subscriptions 125
Articles
Recent activity by Tarun-
DNC - Do not Contact
The DNC (Do Not Contact) list in CallHub helps you manage contacts who should not be called or messaged. You can add numbers to this list either manually or in bulk, ensuring compliance with regula...
-
Compliance message in the initial texts
Ensuring compliance in text messaging campaigns is essential to maintain trust, avoid carrier violations, and provide recipients with a clear way to opt out. CallHub automatically incorporates comp...
-
How to activate an agent account?
Need to add a new team member to CallHub? This guide shows you how to create and activate an agent account so they can start making calls or sending messages in Call Center and Peer-to-Peer Texting...
-
Adaptive Texting Block
The Adaptive Texting Block is a powerful feature in CallHub that helps campaign managers run Peer-to-Peer (P2P) Texting campaigns more efficiently. With it, you can send more messages without overl...
-
Peer to Peer Texting Reports
A peer-to-peer texting campaign allows you to send batches of text messages with your agents/volunteers. Here's how to study P2P reports. Once your campaign is finished, you can generate SMS report...
-
How to Choose the Right Dialer for Your CallHub Campaign
Dialers control how fast calls are made, how many calls are attempted in parallel, and how agents are connected to live contacts. Choosing the right one depends on your call list quality, campaign ...
-
How to send text messages from a Call Center Campaign
CallHub allows texting from call center! In this article, we share how to send follow-up texts or manual texts from a Call Center campaign. When agents are on call, they might want to follow up wit...
-
How to Schedule a Callback in CallCenter Campaign.
Did a contact ask you to call at a later time? You can schedule a call back in CallHub's call center and the system will call them automatically. The Schedule a Callback feature lets agents connect...
-
Whitelisting IPs/Ports for Browser calls
If you cannot get your browser calls up and running, we highly recommend you follow the troubleshooting steps in the article - Unable to make calls in the browser. Further, If you have a firewall ...
-
How to Monitor Agent Sessions
Want to ensure quality and guide your team effectively? With CallHub, campaign managers can monitor live agent sessions in real time. You can listen in on calls (in mute mode) and take notes to pro...